Hak Foo
Active Member
Cutesy retail vocabulary.
You're an employee. Not a team member or an associate or any other fancy word. Is this a law firm? Are you getting paid $220 per hour to fax stuff due to pre-Cambrian obligations that don't recognize email as a valid means of communication? No? Then you're not an associate.
I'm a customer. Not a guest. I feel like I should go into the break room, help myself to some snacks out of their fridge,, turn the TV to a different channel and incredibly loud, and then use the toilet and forget to flush. Hey, I'm a guest, you don't want to be rude to me!
Also related: the tendency to oblige "perky/friendly" customer service behaviour. Solve my problem, ideally without having to involve a chain of managers reaching all the way to the CFO. That will make me happier than any amount of calling me by my name and wishing me a happy Administrative Professional's Day Eve ever could.
You're an employee. Not a team member or an associate or any other fancy word. Is this a law firm? Are you getting paid $220 per hour to fax stuff due to pre-Cambrian obligations that don't recognize email as a valid means of communication? No? Then you're not an associate.
I'm a customer. Not a guest. I feel like I should go into the break room, help myself to some snacks out of their fridge,, turn the TV to a different channel and incredibly loud, and then use the toilet and forget to flush. Hey, I'm a guest, you don't want to be rude to me!
Also related: the tendency to oblige "perky/friendly" customer service behaviour. Solve my problem, ideally without having to involve a chain of managers reaching all the way to the CFO. That will make me happier than any amount of calling me by my name and wishing me a happy Administrative Professional's Day Eve ever could.