Another dissapointment from another U.S. manufacturer: Schiit
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How quickly would that $99 bargain dac become much more expensive if Schiit were to implement McIntosh type of customer service? There is a reason people spend the big bucks on equipment and quality of sound is only a part of it. Reliability and lifetime customer support is most of the rest.
I for one am glad that there are companies out there that focus on the low cost and high sq legs of the 3 legged chair. I likely cannot afford the initial cost of the expensive DACs, but knowing how the game works I risk failure and replacement over the alternative. The OP would do well to realize the very reality of the 3 legs of cost versus reliability/service versus performance that every product made is subject to. There simply is no way around this hard reality and no dac mfg is going to be substantially different in this regard on such a low budget product.
If service is more important, then plan on spending substantialy more money than $99.
I for one am glad that there are companies out there that focus on the low cost and high sq legs of the 3 legged chair. I likely cannot afford the initial cost of the expensive DACs, but knowing how the game works I risk failure and replacement over the alternative. The OP would do well to realize the very reality of the 3 legs of cost versus reliability/service versus performance that every product made is subject to. There simply is no way around this hard reality and no dac mfg is going to be substantially different in this regard on such a low budget product.
If service is more important, then plan on spending substantialy more money than $99.
You said it before I could type it!
You got your amp fixed for free because there was one month left on your warranty, not because you spent $6000. Are you confident that Mac would have fixed it for free outside the warranty expiration date?
This is the second time in this thread you've directly assigned a monetary value to customer service. I'm not necessarily defending the OP on his expectation that his DAC should be fixed out of warranty, but you sound like you're saying spend more and you'll be treated right without regard to warranty. So my question is, how much should we expect to have to spend in order to get things fixed that fail just AFTER the warranty expired? Please let me know so I can start saving that exact amount in my bank account.
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MCM_Fan
AK Subscriber
You put that last sentence in quotations marks, but I suspect it's not an actual quote from anyone who works for the manufacturer. Which makes me also suspect that the first quoted passage is also not a direct quote from the manufacturer.
Did someone from Schiit actually say either of those things, or is that just your interpretation of their response?
We need a PETA is outraged Emoji .
Gibsonian
Super Member
Don't know why I'm replying here as this should be dead already. But I am, so....
Products fail, that's what happens, it's life. You ever fail at anything before? Zero warranty is a difficult thing to achieve.
You have a contract (warranty) and they honor that, all is good. If products fail outside of warranty then it's on the consumer. It's in the contract that you agreed to when you purchased said item.
No need to bring price into this one. If their products fail just outside of warranty on a very regular basis, they will not be in business long in most likelihood.
Pretty simple concept all in all.
Let's move on to more productive conversation, eh??
Products fail, that's what happens, it's life. You ever fail at anything before? Zero warranty is a difficult thing to achieve.
You have a contract (warranty) and they honor that, all is good. If products fail outside of warranty then it's on the consumer. It's in the contract that you agreed to when you purchased said item.
No need to bring price into this one. If their products fail just outside of warranty on a very regular basis, they will not be in business long in most likelihood.
Pretty simple concept all in all.
Let's move on to more productive conversation, eh??
That’s code for I took my ball and went home.
My most recent encounter was with a Panasonic TV which went black and was less than a year out of warranty . After numerous calls and finally talking to the right person , I calmly reminded them (not my nature) that I had over the years purchased over 30 Panasonic and Technics products and when looking for my next product , Panasonic would be my first choice Unless something was not done to placate me .
I finally got Panasonic to help with the bill . They did not have to do it but , I will consider their brand when shopping the next time .
I finally got Panasonic to help with the bill . They did not have to do it but , I will consider their brand when shopping the next time .
And when reported on forums like this , it keeps consumers informed on what to expect .
Grenadeslio
Lunatic Member
Well to be correct I think it would be "whining" like a 2 yr old, but I guess winning could work lol.
Damn funny, never heard that one before.
And that's fine, they made the choice to help you. However if they had not, would it have been righteous to go on a public forum and cry foul over it like the op did on this thread? I'll remind everyone that it still has not been determined that the dac really failed, and that the "known issue " the op quoted and sited was not the result of a failed component at all but the very Willie Nillie nature of the windows platform.
Ida wailed like a banshee ! (remember , calm not my nature)
More importantly , it reaffirmed my faith in Panasonic and I will consider them again .
soundmotor
super modified
Oh no, winning like a 2 year old is perfect. I've seen that firsthand from other people's kids and how the parents dealt with it, gave in.
Archguy
Official Roiurama Factory Rep
In the automotive world, we say, you can have two of three: Fast, Reliable, Cheap. Fast and Reliable is not Cheap. Reliable and Cheap is not Fast. Etc.
Agreed, but my disgracefully-expensive German car threw a minor snag at me, having to do with a tiny motorized interior part. I'm still covered by the extended warranty, which was also expensive, but that turns out to cover drivetrain issues mostly. The replacement cost for this little part is in the thousands. This tiny motorized part shouldn't even be motorized. But if it's broken it'll cost me the same few thousand on resale. So, a different perspective.
FWIW, I went the other way with the same brands. Sears was scandalous on warranty repairs--they had a phone tree when you called up. If you wanted a warranty repair the lead time was six weeks. To test it, I selected 'paid repairs' and the lead time was one day. The worst part was that each six weeks they'd fail to repair the unit properly and I'd have to wait another six weeks. Anyway, they're going out of business. Good riddance; that company was eviscerated by rapacious moneymen.
Mercedes told me to pound sand, one month after the factory warranty ran out and only the extended warranty was in force. Simply not a covered item. This is a dealer where I've financed their second homes, kids' college educations and family vacations to Bali. This is a mfr to which I've donated a good chunk of my net worth. What can I say, I like nice cars (and this is only one of the brands I've favored). And yes, every bit of it was stupid. I won't be doing it any more. The crazy thing is that I had deliberately stepped down from the high-end models with their fiendish complexity into the middle range and still got burnt.
Apologies for the prolix nature of this post. I needed to vent and this is cheaper than therapy.
Absolutely. Any experience one has with a company, good or bad, should be talked about. The posters can form their own conclusion on the merit of the rant, just like you did with the OP.
A smart move on both their and your part. Good on both of you.
But would a good out come have been posted. I am probably a nahsayer on that...
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