Both arms look identical, both arms lift up the same amount, but the one doesn't go as far downward.
The stylus is new, I've got three here to choose from, and a used cartridge off another brand TT that worked but ran slow.
The bottom line is that when the tone arm is low enough to contact the record, it can't move freely side to side for some reason. It seems to be bottomed out physically where it pivots.
The records I'm testing with are junk, nothing I care much about. It has dug ruts in a few, and scraped a few up pretty bad.
I tried something else today, with the TT mat removed and one record on the platter, and a gram scale under the arm, even with four quarters stacked on the tone arm head the weight don't increase beyond 3 grams. The arm is bottomed out at the pivot, not against the stylus. I'd have to force the arm to the point of damage to get push the arm down any further.
I removed the mat because the scale is nearly the thickness of the mat, so I wanted to be as close to the height of a playing record as I could get. With the mat in place, the stylus still is not compressed much and the gram weight is only 3.7 gr. Without weight on the stylus, it rides about 1/4" off the record, but makes no sound and won't track that way. With three records stacked, the tone arm moves freely at that height and it sort of tracks but still needs weight to make audible sound.
Just for test purposes I removed the spare tone arm, installed the tone arm, the new cartridge, and the original used stylus, and wired up the wires to a pair of RCA plugs.
If I float the arm over a spinning record, it plays fine with just the weight of the tone arm, it tracks and plays clearly. But to make it play, the tone arm is level with the record, about an inch lower at the pivot then when its mounted on the TT. As I lift the back of the tone arm the sound gets garbled and distorted. The stylus at that point is pointed more rearward then down at the record when that happens. I know that's not a scientific test but it does show that the cartridge, stylus, and wires are capable of playing.