Exactly, and they probably have a backing from the manufacture to cover defects so lose is built into the pricing. Mass distribution and manufacturing is a different game all together. Retail builds in theft loss. I've gotten a lot of stuff packed very poorly that arrived fine. Most stuff survives or there would be a huge general scare about shipping and everyone would be leery. We just talk about the disasters here. Much like the scores we brag about, it skews our perception of reality.