I agree with the comments about all companies have bad employees and that each would have issues, but also think UPS may be teh worst. I have to say that sadly seems to me that UPS may be worse than others. I always hipped FedEx (and I pack for world war) and had zero issues. During the holidays I needed to use UPS ( two minutes from my house). I packed the Pioneer TT in the original box and then added a UPS sturdy box with a lot of padding paid $119 for shipping and another close to $60-70 in materials (just to add context). The dustcover broke of course...not sure if they will even respond to my claim but lets see. I also know several others who ship a lot of audio and use FedEx only with at least better results than UPS. Sorry for your loss and bad luck.