David and I are both somewhat local, but we are great shippers and lousy techs. Mark cannot be helped when he says he is going to get things done, and then doesn't get them done. With the gear not being in the five digit value range, and not having handled anything going in, we really don't want to do any type of forceful or antagonist type recovery. I'm sorry it has broken this way.
We are all on Mark's schedule, and there isn't one. He won't let us in to ship the stuff, some to all of it is in stages of disassembly/repair, we don't know what you shipped him, and fixing the gear is part of his statement that he is getting better. It is one of those difficult life situations with no small amount of muddling to get through.
If any of you do come down in person to pick up your gear, you are more than welcome to spend a couple hours listening to gear in my mancave museum, and catching the Blues Museum downtown. We also have some incredible restaurants these days. We can make the sum of the experiences move to the positive side, which is what this hobby is about.