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Brand New McIntosh MA252 Scratched / QA

Discussion in 'McIntosh Audio' started by sc1801, Mar 4, 2018.

  1. sc1801

    sc1801 Go Gamecocks!

    Messages:
    44
    Location:
    Washington, DC
    Hello all,

    I'm the proud new owner of a MA252 hybrid integrated and it sound magnificent. This is my first new McIntosh and I just had a quick question for the experts out there.

    Of course seeing how expensive as this amp was, I was concerned to see several random scratches and marks on the chassis. One gouge in the stainless on the front right, two scratches in the black painted base, and what looks like scuff marks all down the sides where the stainless and black painted base meet. (Pictures below)

    Is this considered normal? I know it's hand built and all but I have $200 receivers that came out of the box perfect... thoughts??

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]
     

     

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  2. gmc

    gmc AK Subscriber Subscriber

    Messages:
    595
    Location:
    Southern California
    I purchased all of my McIntosh equipment preowned, and most of it is cleaner than that.
    I would not say that that is normal. If I received it that way, after paying full price, it would be going back.
     
    isotopesope, CruzBay and John James like this.
  3. JWJW

    JWJW Bun E. Carlos

    Messages:
    664
    Location:
    IN
    Return it to your dealer. This is UNACCEPTABLE for sure.

    I've received similar new "damaged" equipment from Mc. In both occasions, my dealer went to bat for me and the units were replaced. It took Mc forever to do it, but they did eventually make it right.
     
  4. Modlin

    Modlin Active Member

    Messages:
    218
    Location:
    Canada
    return it
    before that....check for this: start your unit with a remote, turn it off by hand, rh knob...see if all your input pre-sets are still on as you set them up...
     
  5. jayvis

    jayvis Well-Known Member

    Messages:
    601
    Location:
    Iowa
    I'm sure McIntosh will agree that this is unacceptable. Someone at the factory dropped the ball.
     
  6. mark warren

    mark warren Music Lover!

    Messages:
    1,846
    Location:
    southern USA
    take it back! :wtf: Mcintosh would never let that go out like that I would question the Dealer for sure! That Unit has been Fooled with! 100% Take it back and don't wait!!!!:whip:
     
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  7. Dave B.

    Dave B. AK Subscriber Subscriber

    Messages:
    431
    Location:
    Central Pa.
    100% agree with all the above. Don't accept anything other than a new unit. No fix-ups!

    Dave
     
  8. Fairlane

    Fairlane AK Subscriber Subscriber

    Messages:
    1,773
    Location:
    West San Jose CA
    Something fishy about that one.

    Send it back. Write Mac and see what they say too. If a dealer of theirs is playing games they need to know about it.
     
  9. 62caddy

    62caddy Trust but verify Subscriber

    Messages:
    9,592
    Location:
    NEPA
    A friend recently told me about a new MA9000 he had received with a couple minor blemishes but nothing like the MA252 shown.
     
  10. Modlin

    Modlin Active Member

    Messages:
    218
    Location:
    Canada
    I learned a hard way with some other pricey consumer product being DOA after taken home...since then, for all expensive goods I request to open box, inspect, test run it @ dealer/seller before finalizing
     
  11. c_dk

    c_dk Addicted Member

    Messages:
    6,314
    Location:
    West Michigan
    Looks like someone pulled the bottom cover to take a look inside. Did not replace the cover carefully.
     
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  12. twiiii

    twiiii Addicted Member

    Messages:
    6,370
    Location:
    west Texas
    Back in the old days if something like that happened Gordon Gow the president of Mc would replace them in the Northeast personally. In my part of the World Charles Lucas Sales was our stocking distributor and a replacement was on the bus for next day pick up immediately from Dallas. We didn't have cell phone or digital cameras either. The Farah family had a 2105 come in with a loose label on a 2105 transformer. and we had replacement the next day, as we gave them a new one out of stock. When my MVP 861 went south after one year Frank Gow sent me another as Macs turn around time for repairs was to long he thought. One of our ML-4s came in with a scratch with no sign of external damage. We took pictures and rather than have to deal with the transportation company Mac paid for the local Steinway Piano company finish expert make the repairs. The boxes 240's, 275's and 225's weren't the best. One of my 275's came in with broken KT-88. We kept a dozen Mac tubes unstock and Mac authorized immediate replacement and shipped me a new Box with the correct serial number stamped on the box. When Davie came in for A Mac Clinic 4 or 5 months later he replaced all my tubes at N/C. He new I had an issue and didn't bother to test the two amps before replacing the tubes.

    Our company policy was to inspect every piece before pick-up or delivery unless the purchaser didn't wish to have their new piece touched by human hands was they way we thought about it. I will say the guys at Audio Classics really go the extra mile when it comes to packing. They use better boxes and packing materials.
     
    Last edited: Mar 7, 2018
    Modlin likes this.
  13. techguy0192

    techguy0192 Keep McIntosh amps carbon fiber free! Subscriber

    Messages:
    1,006
    Yup....something is up. I have a hard time believing that many cosmetics issues on a single unit, were allowed to slip out the factory doors.
     
  14. Modlin

    Modlin Active Member

    Messages:
    218
    Location:
    Canada
    I would not be so sure about that either...
     
  15. sc1801

    sc1801 Go Gamecocks!

    Messages:
    44
    Location:
    Washington, DC
    Yeah crazy enough it is true. The box was factory sealed on both ends with the McIntosh factory tape so I was definitely the first one to open it. My dealer certainly didn't have anything to do with this. They're in contact with Mc now working on getting me a replacement.
     
    4-2-7, Modlin and CruzBay like this.
  16. jimimac

    jimimac Active Member

    Messages:
    311
    Location:
    Binghamton N.Y
    Not Good...
     
    Last edited: Mar 13, 2018
    62caddy likes this.

     

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  17. Dave B.

    Dave B. AK Subscriber Subscriber

    Messages:
    431
    Location:
    Central Pa.
    >>Somebody dropped the Ball.<<

    Somebody dropped the 252.

    Dave
     
    Last edited: Mar 7, 2018
  18. Modlin

    Modlin Active Member

    Messages:
    218
    Location:
    Canada
    the following is only a fragment of an ongoing story:
    I ordered 2 mc units...went to pick them up..opened boxes, tested them, did not work for one of the inputs...it was 'established' that the receiving unit is bad (lets call it unit no.1)...dealer+mc promised to send a new unit (lets call it unit no.2)...new unit came, went to pick it up...guess where was the 'bad' unit no.1?
    on a floor, with the sticker price attached, offered for sale...thats how mc dealer operates with mc knowledge..
    only part of the ongoing story...
     
  19. 62caddy

    62caddy Trust but verify Subscriber

    Messages:
    9,592
    Location:
    NEPA
    Do you know for a fact that "Unit 1" had not been repaired by the time you returned to the dealer?
     
  20. Modlin

    Modlin Active Member

    Messages:
    218
    Location:
    Canada
    100% sure
     

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