They will lie like a sack of shit to a senior citizen just to milk as much money from them as they possibly can. I live with my mom because I am currently unable to work. I try to help her out as best I can. A short while ago, the DTV bill went up $7 a month, and we decided to look at it to see what we could eliminate to get the price down. The new charge ended up being some BS "Regional Sports Fee". Also, one of our receivers has been flaking out on certain channels. We really don't need 3 boxes for the two of us, so instead of having them replace it, we decided to ditch it and save $7 a month. She got them on the phone and told them to deactivate that box. They first told her that it was the main receiver (which it wasn't, and they are all exactly the same anyhow), and shutting it off would somehow magically cause the other boxes to quit working. They went 'round and 'round for a few minutes and then put her on hold. I told her they were feeding her a line of shit. She told them more sternly to shut it off. They said that it couldn't be done, without her losing service completely. At this point, she told them to have at it, shut 'er down completely. They changed their tune, and said uhh it might cause service to not work. She said DO IT, NOW. They finally did what she told them. Then she brought up the extra BS sports charge, and told them that nobody in the house watches sports. She flat out told them to take it off her bill, NOW. They said it might do this, it might do that. It didn't do jack shit to any of the channels we care about. Assholes. If OTA TV wasn't so hard to receive because of distance and terrain, we would have ditched DTV years ago. We are talking about moving soon, to somewhere where OTA is a better option and internet service should be faster. I can't wait to be able to tell them to take their overpriced, garbage programming and shove it.