Me either..
This whole thing has been a sad joke, IMO. I consider myself pretty adept at on-line stuff, but I've spent entirely too much time over the last two and a half days trying to get signed up with FedEx to print labels and have packages picked up.
Seems like one road block after another dealing with FedEx. First you have to register, then you have to get the account number, then you have to add services, and on and on and on. Now, that's all been done, but I STILL cannot ship a ground package from my house.
I finally broke down and called Customer Service and they so kindly inform me that I have to PHONE IN to have FedEx ground service added to my account, but I'm good to go with everything else.
Finally, after all the dinking around, I went to UPS website and in about 15-20 minutes had everything set up for a ground pickup at my house today. Costed me a bit more but at least it worked relatively easy and painless.
I prefer FedEx, but this frustrating experience with trying to do business with them has left a bad taste in my mouth. I'll still probably use them because they seem cheaper all in all but perhaps there's a reason for that...