Yes, you read that right. I know they get lumped up regularly, but I was Impressed with E-bay's customer service. I recently purchased a Sansui TU-9900 on E-bay. It wasn't a great transaction as the seller neglected to mention that the feet were missing! I contacted him and was told "too bad, use rubber bumpers like I did"
I found a set of genuine feet on E-bay and asked him to cover half the cost ($30 for each of us). He refused. So, I contacted E-bay, and since her sold it as "for parts" I could not return the tuner. Yes I know, that part is on me. I knew it was a parts unit going in.
What happened next absolutely floored me! The associate put me on hold and reviewed my E-mail chain with the seller, and while she confirmed that a non working/parts sale was non returnable for this issue, she issued a credit to my E-bay account for $30! She said that I was a good customer and she wanted me to be happy with the transaction. How about that? The consideration given me is worth more than the credit but I want to give credit where credit is due. On the bright side, the tuner is in amazing shape internally and externally, and the price was right at $300. It is now off to Mike at Radio X.
I found a set of genuine feet on E-bay and asked him to cover half the cost ($30 for each of us). He refused. So, I contacted E-bay, and since her sold it as "for parts" I could not return the tuner. Yes I know, that part is on me. I knew it was a parts unit going in.
What happened next absolutely floored me! The associate put me on hold and reviewed my E-mail chain with the seller, and while she confirmed that a non working/parts sale was non returnable for this issue, she issued a credit to my E-bay account for $30! She said that I was a good customer and she wanted me to be happy with the transaction. How about that? The consideration given me is worth more than the credit but I want to give credit where credit is due. On the bright side, the tuner is in amazing shape internally and externally, and the price was right at $300. It is now off to Mike at Radio X.