Little story about ONKYO

Discussion in 'Home Theater & Video' started by drumbum, Jun 8, 2016.

  1. PR Audio

    PR Audio Super Member

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    Can't tell any stories about Onkyo's Customer Service. I stick to Marantz for my AVR's, but the main reason I haven't had a chance to deal with Onkyo's CS people, is that back in the mid 80's my dad bought for our house a new Onkyo TX-45 receiver. My father has moved twice after that, and the TX-45 has followed him everywhere, it has seen it's share of almost daily use, and that darn thing has not broken yet, it still plays fine. By now at least a cap should have blown, but hasn't happened yet.
     
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  2. transmaster

    transmaster AK Subscriber Subscriber

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    Similar experience here. My TX-NR709 had the infamous HDMI board failure. An issue that had been going on for several years. Finally Onkyo issued a recall and my 709 was covered Onkyo sent me a box and the turn around was about 10 working days. It has been working without a hitch every since.
     
  3. howardtheduc

    howardtheduc Active Member

    Messages:
    321
    Ditto to Transmaster above...I just got my Tx-NR709 back yesterday from Onkyo and they did all the work for free including the shipping! Now if I can only remember where I put the remote...!
    Ps: They also fixed the light ring thing around the volume knob!
     
  4. mstrane21

    mstrane21 Well-Known Member

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    With zero knowledge or experience with a recent Onkyo AVR it makes me wonder if they might be overbuilding subsequent models to try to rebuild their somewhat damaged reputation?
     
  5. transmaster

    transmaster AK Subscriber Subscriber

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    The biggest problem that Onkyo had was not admitting they had a problem to begin with. Had they admitted at the beginning there was a problem and pointed the finger to the real cause, one of their parts suppliers they would have been hero's. I am sure State Side bean counters had a hand in this in Japan the relationship you have with your customers in sacred
     
  6. howardtheduc

    howardtheduc Active Member

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    I agree with Transmaster. I've avoided Onkyo products for exactly this reason for years and this repair program helps heal that immensely!
     

     

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  7. likebike23

    likebike23 Super Member

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    I disagree with Japan not having a say in this. I worked on copiers for 9 years, Toshiba being one brand. I remember in training the instructor told a story about having to slam on the brakes on his car in the middle of NYC rush hour traffic with two Japanese engineers in the back. He basically told them he wasn't moving another inch until they fessed up to a problem with one of the models. They finally fessed up after we had exhausted every polite inquiry into the problem.
    Another joke was concerning Konica engineers. It went something like, if they don't have a solution to a problem then as far as they are concerned there is no problem.
     
  8. botrytis

    botrytis Trying not to be a Small Speaker Hoarder Subscriber

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    Don't forget the swallowed up Pioneer so that may part of what is going on.
     
  9. transmaster

    transmaster AK Subscriber Subscriber

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    I am sure this is true State Side not sure about back in Japan anymore. I do know the relationship those of us in the Amateur Radio community have with radio companies we deal with directly in Japan is very good.
     
  10. Kbobb

    Kbobb Member

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    83
    Great that they are taking care of folks and supporting their products. I have a Denon 2 Ch receiver that shuts itself of after about 30 seconds of static. Sent an e mail to Denon about the problem - never got a reply. No more Denon for me! Now it's Yamaha, Onkyo, sony, samsung, etc
     
  11. transmaster

    transmaster AK Subscriber Subscriber

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    You didn't say how old you Denon is but one thing that has happened is modern audio gear is they have a repair half life. the first half the designated factory repair centers handle the work, the 2nd half ii is don't call us and we will not call you. In other words you are on your own. Given the cost of bench time these days and the way modern electronic equipment is designed so much of it is not economical to repair.

    The way Onkyo is handling the HDMI recall is they have replacement HDMI boards that have been reworked. So the defective board comes out of your unit and a reworked replacement is installed. The board that came out of your unit is sent to where ever these boards are being reworked fixed and returned to be install in other returned Onkyo's. I would not be at all surprised to find out the rework facility is a back in China.
     

     

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  12. Kbobb

    Kbobb Member

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    bought the Denon about 6 yr ago - actually i may owe them a debt of gratitude for their ignorance in not returning my e mail - i swore them off and bought a Yamaha integrated amp - 2 ch music now sounds so much better than with the denon.

    Regarding disposable electronic gear the other lesson learned is get the cheapest item available because it'll be trash in a couple years - costs more to fix it than to buy a new one.

    However, my Onkyo AVR i got in 2006 is still going strong, sounds perfectly fine for movies and the occasional CD in the TV room.
     
  13. Tronk

    Tronk AK Subscriber Subscriber

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    Wonder if I can do the same with the TX-NR414 I just picked up, it seems to have the same issue. I haven't tried doing the factory reset yet, but I did some searching and this seems to be common with Onkyo AVR's.
     
  14. drumbum

    drumbum Super Member

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    It may be past that window of warranty repair. I think it ended in 2018, but can't hurt to call and ask them.
     
  15. Tronk

    Tronk AK Subscriber Subscriber

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    I'll try reset first and see what happens. I've read they are known for faulty HDMI boards, and I'm not using or intending to use HDMI anyway.

    If it don't work out, I'm not out much because I only paid 15 bucks for it.
     
  16. StimpyWan

    StimpyWan AK Subscriber Subscriber

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    The Onkyo HDMI/Network repair program ended on 12/31/2018. Too bad, as I'm sure there are still dead AVR's out there, with this issue. Boat anchors now...
     

     

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  17. SPL db

    SPL db It's all about the music! Subscriber

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    Crap, I have one that I meant to call about but never did... great... :rolleyes:
     
  18. StimpyWan

    StimpyWan AK Subscriber Subscriber

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    You could try repairing it yourself. Just 5 failed capacitors that need to be replaced.

     
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  19. Tronk

    Tronk AK Subscriber Subscriber

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    Would installing a PC fan keep it from happening again in the future?
     
  20. StimpyWan

    StimpyWan AK Subscriber Subscriber

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    A fan wouldn't hurt, but the failures were more likely due to defective capacitors, than an overheating issue.
     

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