Hi all, I have an MA6100 that needs new glass. I've checked the standard sources with no luck. I emailed McIntosh and did receive a pretty quick response. Per the service page, I left my name and phone number. The response I got was asking for my name, phone number(both provided) and address in order to help me any further. Well, I decided to call and got voicemail 3 times and finally got a real person the 4th time. The parts woman was rude-like I had just woken her up. "It's on backorder" I say, "Ok". Her: "Ok what?" Me: "I'd like to be put on a waiting list." Her: "I have no idea when they will be ready". Anyway, I guess I'm on a waiting list now? Is this how you treat customers when you're selling amps that start at several thousands of dollars? You'd think they'd have some pride in their customer service department.