It is interesting. They have no business ability but we have a demand for immediate shipment and they state at the outset, spending time changing colors of text instead of spending that time shipping orders that if you need now, order elsewhere. But his product is the one with the better quality. Kinda like Ferrari, they decide who will be allowed to buy their limited edition vehicles. Not that Marrs is selecting, I just think the are overwhelmed and there isn't enough money to hire more people. I have no idea of the inventory and selection process but if most of the business is now Krista and not Fred, I can see any issues with what belt for what machine bringing the whole process to a standstill. Additionally, all those that have waited too long emailing and some others needing pricing the email onslaught seems to be more than they can handle. I haven't seen anything that indicates that a large order will do any better than a small order in getting shipped so when it comes time for me to need belts, I just don't know what I'm going to do. I want the gear to work properly, meet specs and such but if I order belts, I would like them to show up in a couple/few months or less after paying for them and receiving a USPS tracking number. What a mess this business is and nothing seems to help. Oh well, what can you do, vent on the forums. what good is that.