I've been there, shipper dropped and shattered a $2,000 china marine toilet assembly, it was shipped in the factory double-corregated box, with 2" styro corners inside, another double-corregated box inside that, foam-in-place suspending the toilet inside the inner box totalling 6" to any side. They initially denied my claim, I had another one on-hand still in the box and measured it all, documented, they paid. Another one (same shipper, shipped over 2,000 shipments that year, most multiple boxes per shipment) the driver had "disposed of" the damaged goods so there was nothing to even return to me, ...
Read the packaging standards/requirements for your shipment and value and if you've met it and can document it, they should pay.