My Needle Store USA Amazon seller

Discussion in 'Turntables' started by N8Nagel, Oct 11, 2016.

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  1. N8Nagel

    N8Nagel AK Subscriber Subscriber

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    ...is actually Normarh Canada.

    I specifically ordered two EVG PM3136DE for the pair of M91EDs that I got with my most recent TT acquisition. Price seemed too good to be true ($11.91 and free shipping) and it was. I got two Normarh "made in Colombia" 244DE.

    Now I've heard that Normarh styli are not universally bad, but waiting a week and a half for not what I ordered annoys me. So little money though it's not worth sending them back, and having two identical carts/styli will be useful for A/Bing other gear, but I felt like I was going cheap buying EVG in the first place, the only reason I did was I got such a good result with EVG on my V15 Type II which by all accounts is very very similar to the pair of M91EDs I have in need of new styli.

    So I guess the moral of the story is, don't be like me and just go with whoever Amazon suggests, research the seller or better yet just save up until you can buy from LP Gear or someone like that. I got lucky with the EVG for my V15; I couldn't find one anywhere and ordered from "Electronic Supply Corp." very odd storefront but only place I could find the EVG version of the VN15E at a reasonable price and that worked out really well.

    I have not yet mounted either of the Normarh styli as it's turning out to be one of those weeks at work and I just walked in about half an hour ago... just figured I'd post up and let you all know.
     
  2. needlestein

    needlestein Super Member

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    Email them and make them send what you ordered. This is a common experience with them. Insist on getting them to ship what they sold you. They'll do it if you insist.
     
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  3. MCM_Fan

    MCM_Fan AK Subscriber

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    Wish I'd seen this sooner. I just got the same bait and switch from from Amazon seller My Needle Store.

    This is what I ordered (exact item description from their Amazon listing):

    Pfanstiehl Replacement Diamond Stylus Needle for Shure N-74E, N-75E, N-75ED; 4760-DE

    • Used in Shure M-71, M-74, M-75, M-81 cartridge
    • High quality Pfanstiehl needle manufactured in Switzerland
    • Tip material: Polished elliptical diamond; Tip radius .0003 x .0007
    • Tracking force: 2 grams
    • Speeds: 16, 33 & 45 RPM
    What I received was a Normarh 91ED (a brand I'd never even heard of until I did a search for it in this forum) that is made in Columbia. So, wrong brand, wrong country of manufacture.

    That is flat out blatant bait and switch, false advertising. I contacted them through Amazon to request a replacement. At this point, I'd just as soon have a refund and purchase a replacement stylus from a reputable seller who doesn't play these kinds of games. What a ridiculous business practice for such an inexpensive item. It was an $11.37 purchase, including shipping, The shipping cost them $5.70 and now they will have to send me another at an additional cost of $5.70. Do they just assume buyers will accept whatever crap they choose to send them?

    Well, they can call themselves "My Needle Store" but they certainly won't be my needle store ever again.
     
  4. Jeff K

    Jeff K Well-Known Member

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    I've found that if you complain directly to Amazon about a seller, you get pretty prompt action. Sellers hate losing an Amazon account.
     
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  5. N8Nagel

    N8Nagel AK Subscriber Subscriber

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    I dunno, Amazon refuses to publish my reviews and has never responded to any of my reports of "not as advertised". So that's why I posted here.
     
  6. EmmEff

    EmmEff New Member

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    20
    Thanks for the heads-up... I was just about to order one of their alignment protractors. Not any more...
     
  7. MCM_Fan

    MCM_Fan AK Subscriber

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    I did, immediately.

    Yeah, I'm surprised Amazon lets this go on. - especially for a habitual offender like My Needle Store.

    Thanks for posting your experience. I was going to start my own thread about their bait and switch tactics, but yours was one of the first hits when I did a forum search on Normarh.
     
  8. MCM_Fan

    MCM_Fan AK Subscriber

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    Hopefully, now that it's been bumped to the top of the forum, it will get a little more attention.
     
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  9. MCM_Fan

    MCM_Fan AK Subscriber

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    Location:
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    Here's what I ordered (this is a photo of the packing slip that accompanied my order from My Needle Store):

    [​IMG]

    This is what I got:

    [​IMG]

    [​IMG]

    They knew they were sending me the wrong item and sent it any way without any explanation. I think they just hope most people won't bother to complain about an $11 item. Well, for me, it's the principle, not the amount of money involved. When I order something, I expect to get what I ordered. Seems perfectly reasonable to me. If this was an isolated incident, I would given them the benefit of the doubt. It's not, so I won't.
     
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  10. sKiZo

    sKiZo Hates received: 8641 Subscriber

    Also recently had an issue with them ... sent me a .7mil stylus for an old timer Astatic cartridge when I ordered a 3mil ...

    In their favor, they got back right away, said they didn't have the 3mil in stock, refunded the purchase price, AND pointed me to another dealer that had it. All in all, not all that unhappy with the transaction once the dust settled.
     
  11. MCM_Fan

    MCM_Fan AK Subscriber

    Messages:
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    Location:
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    In addition to the bait and switch, that's part of my problem - I have NO idea what I actually received. The specs for the Pfanstiehl I ordered clearly state:
    • Tip material: Polished elliptical diamond; Tip radius .0003 x .0007
    The Normarh I received came with zero specs and zero documentation. It could be a conical, an elliptical, a ???? Who knows? Not me? It's like they assume if it fits, that's all most people care about.
     
  12. MCM_Fan

    MCM_Fan AK Subscriber

    Messages:
    942
    Location:
    Oregon
    When I saw the package in the mailbox, I was excited to install my new stylus and give it a listen, but after reading posts like this:

    I'm reluctant to let it anywhere near my albums.
     
  13. NOPSI

    NOPSI New Member

    Messages:
    6
    Location:
    New Orleans area
    I see My Needle Store is still up to their bait and switch antics on Amazon!
    Back in mid 2014 I ordered Sumiko HL-29 Headshell Leads. What I received were no-name leads that did not even visually resemble Sumiko HL-29s. When contacted, MNS tried to hold my refund as hostage in exchange for positive feedback. :rant:
    My first and last time dealing with that seller!
     
  14. needlestein

    needlestein Super Member

    Messages:
    4,411
    Location:
    West Hartford, CT
    First of all, the Normahr styli I have are universally excellent, with one exception, so I wouldn't worry about the quality. In fact, one of the Shure styli I bought from them even has the soldered tie wire construction.

    I believe the TEI styli that I am also find of are Normahr. The TEI brand is "Made in Colombia," so who else could be making these? Their Stanton and Pickering copies include the crimps and tie wire suspensions which is very rare for an aftermarket stylus.

    My only complaint is that the TEI styli only come in conical versions.

    My Needle Store, however, yes--they do strange things. I'm not sure they bait and switch as they've given me better styli than what I've ordered as well. I've ordered Pfanstiehl and gotten EVG. Annoying as they are, I think they simply send you whatever they have in stock. They will use stock photos for their auctions and so they will put a photo of a Pfanstiehl up, identify it in the text as EVG and then send a Normarh.

    I think they're just lazy and/or not very particular. If you ever have a problem with them and email them, they usually do whatever you want to make it right. I've probably gotten more free styli from them than ones I purchased because they didn't send me exactly what I wanted and was led to believe I was getting by their auction page. So they send me the right one after an email and they let me keep the one they sent.

    So whatever. That's my two cents. And I like the Normarh styli--all the ones I've gotten anyway, as well as the TEI with the exception of the Pickering DLC since it doesn't track at 1.25g. And that one turned out to be the only viable aftermarket I've found that works with the L500AL, so still glad to have it.
     
    Last edited: Feb 25, 2017
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  15. sKiZo

    sKiZo Hates received: 8641 Subscriber

    They've been around for a while now ... maybe they just need to get new glasses for their stock picker ...

    [​IMG]
     
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  16. marcmorin

    marcmorin AK Subscriber Subscriber

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    all may not be lost, the photo of the stylus itself suggests it has a soldered in tie wire. the cantilever doesn't look as fat as some of the 14-18 dollah replacements out there. You might have a decent stylus. look inside the brass tube from the back and see if there is a tie wire, and if the magnet is square, or round.
     
  17. needlestein

    needlestein Super Member

    Messages:
    4,411
    Location:
    West Hartford, CT
    I think you're going to be pleasantly surprised. Honestly, what truly annoys me is that if I wanted to find a Normarh 91DE, no eBay search is going to pick up that stylus.
     
  18. MCM_Fan

    MCM_Fan AK Subscriber

    Messages:
    942
    Location:
    Oregon
    I received this email from My Needle Store this morning:

    "I'm sorry for our error, please keep that one as a back up, and we will send you the Pfanstiehl later today.
    Thank you for your patience"

    Since I get to keep the Normarh stylus, I went ahead and mounted it on my Shure 2215 cartridge and compared it to the 38-year old original Shure 2225 stylus. The Normarh is MUCH brighter, too bright in fact. Where the original stylus, after all these years, is very lacking in high frequencies, the Normarh produces very bright, but harsh sounding highs (lots of "tizz"). The bass is full and the mids aren't bad (slight edge to the original 2225), separation and imaging are comparable to the original Shure stylus, but the highs are just too harsh for my ears (could also be a function of the rest of my system).

    Since neither of these are satisfactory, to me, I also did a comparison to my Signet TK10ML. Well, as you would expect, no comparison. The Signet is a much more expensive cartridge with a much better stylus. It trounced the other two. It had the highs the original 2225 lacked, but without a hint of harshness or "tizz" with outstanding imaging and separation. The Signet has a seductive sound that has gotten me excited again about vinyl again after all these years.

    That said, the Normarh does appear to have quality construction. Yes, it has a soldered tie wire, and I need to get a better look with a magnifying glass to see if it has the square or round magnet. It appears to be square to my unaided eye, but I'm not 100% positive.

    In the end, it's the sound that matters, and I found it too harsh at the higher end for my taste.

    I also received a NOS genuine Shure Ne95ED for my Shure/Realistic R47XT cartridge yesterday. I'll get that cart and stylus mounted up today or tomorrow and see how it sounds. I'm still fairly new to experimenting with different stylii/cartridge/turntable combinations and trying to find what works for me. So far, the Signet MK10ML on the Realistic Lab 440 sounds the best to me, and it's not really close, but that's not a fair fight. I'm looking forward to hearing the Ne95ED/R47XT as I've read good things about that combination.
     
    Last edited: Mar 21, 2017
  19. sKiZo

    sKiZo Hates received: 8641 Subscriber

    Not to forget ... some say there IS some break in time required on any new stylus as the cantilever loosens up ... some more than others.

    ... and some say that some who say actually know what they're talking about ... or so I'm told. <G>
     
  20. MCM_Fan

    MCM_Fan AK Subscriber

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    Location:
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    I thought of that. Seems reasonable. I'll give the Normarh some more listening time while I wait for the "genuine" Pfanstiehl to arrive. Other than the highs, it's not that bad. It's also my first new stylus (the Shure Ne95ED will be my second). It will be interesting to see how the Shure sounds right out of the box.
     
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