from a similar thread...
Had the exact same problem. This is probably the contacts on the output relay - they are not making good contact. Unfortunately, the relay is not built in a way to make the contacts accessible for cleaning. I tried.
Buy this relay from Mouser Electronics, they currently sell for 3.42 each:
653-G2R-24-DC24
Get at least two. If you have the preamp that goes with that amp (say, a NAD 1600), get three.
You will quickly find that the solder side of the board where the relays are located is covered by the transformer mount. Disassemble the amp chassis such that the board and transformer are loose. Don't bother trying to unmount the transformer - you'll do more damage to the screw heads than you expected and you STILL may not even be able to get it free. I found that the rail that forms that side of the chassis can be completely unbolted, which will free up the transformer enough.
Unsolder the two relays with good solder wick (add that to your Mouser order), check them against the new ones, snip the leads on the new ones where the old ones don't have them. Use a little tape to hold the relays down temporarily, solder in relays, reassemble, check and enjoy.
This is the most common issue. Be sure to set your switches on the rear to the correct settings; there is an impedance switch, bridging switch and input selecting switch - none will cause damage under normal conditions but will degrade performance when set incorrectly.
BUT - if you are not handy, may I suggest taking it to a good shop and letting them know about this issue and the fix?
Why are you snipping leads? The original relay was a double-pole single-throw (DPST); the replacement is a double-pole double-throw (DPDT), and the PC board is only drilled for the DPST relay; the new one won't drop in without clipping the two leads of the unused pair of contacts. Also, that third relay is for the 'switched-output' socket on the preamp - NAD used the same relay.
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Hope that helped; the NAD 2XXX series (at least up to 2400) used the same relays. The notes about having to loosen the chassis likely only applies to the 2100 amplifer. I found the 2400 more than open enough to access the relay solder joints.