Well I suppose that is a reason to buy from retailers, high street or online, who back what they sell.
I cannot speak highly enough of Nuclear Blast Germany.
I received two albums 3 weeks ago that had pretty bad flaws. One record was warped while another had very bad surface noise on a track, bad pop every rotation for about 15 secs.
I contacted customer service and provided then with links to video of both defects.
I dealt with Matt who personally inspected the replacements, expressed shipped them to me via FEDEX to Australia, and told me I could keep the other records that had issues.
Bravo Matt and Nuclear Blast. Superb service, just sensational!
You will continue to get my business