Mac4100HK930: You're in the same boat I was when I sent him my Sansui QRX 9001. This is what I had to do to put pressure on him: I filed a complaint with the AG of Oklahoma and then they contacted the AG of Wisconsin. In the meantime I started slowly with this scumbag Noah, contacting him through facebook messaging, emails, and phone calls. I would ask him about if there was any progress with my Sansui. It didn't take too long to figure out that I probably would not get my receiver back, and I practically gave up that I would ever see it again. So I became very aggressive threatening and asking for my property back by sticking to the sales receipt and what the contract said about turnaround time about fixing the unit or cancelation policy. When I saw the time had passed, I would never stop asking for my unit back immediately sticking to the return policy he had provided me. I don't know how many phone messages I left, I was banned from his facebook page to respond to his posts, andI can't even count how many of my emails I sent him. I never stopped!!! The AG from Oklahoma told me whether I communicate with him or not would not matter on the outcome of the complaint filled against him. Well, I didn't care anymore so I kept the pressure on this con artist and he finally started responding to my emails. Finally, he told me he was sending it back to me with the refund, but it took another month before I finally got my unit back in one piece! So get ready for a FIGHT and never give up!