Last night after talking to a friend who works for the town I live in, she said that by contacting his local business licensing dept. and filing a report, they will investigate and can revoke his license. Especially if there are multiple complaints. Just sent this text to him this morning: "I have pleaded with you to let me know what is happening with my PM-2020. The time frame to complete this has long expired along with my patience! If you do not provide me with my amplifier by the end of this month of February 2018, I will be filing a police report along with contacting your local business licensing dept and filing a complaint." More than likely he will ignore this text, like all others I have sent. And if so, I will be showing up unannounced at his business in the not too distant future. But not before going to the local authorities and have them come with me to retrieve my Sansui!