Schiit Multibit back from service

Discussion in 'DACs' started by AlTinkster92, Aug 11, 2018.

  1. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Hi folks, about a month ago my multibit just quit working. Bought it this past January new from Schiit. Worked fine when I got it new, then 6 months in no audio.

    Sent it in to Schiit, great customer service and 2 weeks later, got it back assuming it was fixed and ready to go. Note inside the box was that they replaced a board and all was fine now. Hooked it up 2 days ago, still no audio.

    I am quite sure I have this hooked up correctly, USB from computer to DAC, audio settings on computer set to Multibit etc. RCA cables from DAC to amplifier. Volume set to 100 etc .... You guys have any recommendations??? Computer does recognize the DAC. Just plain frustrated and still waiting for a return authorization Number. Help appreciated! Al
     

     

    Please register to disable this ad.

  2. cpt_paranoia

    cpt_paranoia Well-Known Member

    Messages:
    572
    Correct amp input selected...?
     
  3. 45rpmspinner

    45rpmspinner Well-Known Member

    Bad USB cable?
    I threw one in the trash this morning.
    No idea why it quit working.
    Not like it had a hard life or anything.

    Edit: just to be clear, the components showed as being connected, but the cable wouldn't pass signal in the way it was supposed to. Worked fine until just a few days ago.
    It was at most 6 months old.
    Swapped in another cable and all was good.
     
    Last edited: Aug 11, 2018
    starcopy and elcoholic like this.
  4. gvl

    gvl Super Member

    Messages:
    1,002
    Try the SPDIF inputs from a CD/DVD player, if no sound send it back to Schiit.
     
    hoodie likes this.
  5. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Thanks guys, guess this is going to have to go back again, I hooked up my old Aune T-1 DAC with the same USB cable and it works fine. Just a pain in the you know what to have to send it back twice. Going to ask for a total replacement this time, waiting to hear from Schiit for return authorization, been waiting since Thursday. I really like the Multibit, just want one that works. :)
     
  6. awillia6

    awillia6 Super Member

    Messages:
    1,173
    What was that about great customer service...?
     

     

    Please register to disable this ad.

  7. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Have had good and fast replies from them, will know tomorrow for sure if I get the RA#. They're closed on the weekends so nothing till Monday. Hope I didn't speak too soon.:rolleyes:
     
    fredgarvin likes this.
  8. awillia6

    awillia6 Super Member

    Messages:
    1,173
    The point was "Customer Service" is about more than highly responsive sweet-talk on the phone or in an email thread.

    It's about meeting the NEEDS of customers, especially when your product fails to deliver on the value implicitly promised a customer in exchange for their hard-earned money. When I ran my company, you'd be receiving a cross-shipped brand new unit of at least the next grade up free of charge with my abject, personal apology to you for the egregious conduct of my employees in mishandling the quick and sure resolution of your problem with MY product. You know, customer service over and above granting of RA#s as recompense for the time wasted and inconvenience experienced through no fault of your own.

    Good luck with getting your unit fixed (again).
     
    BillWojo likes this.
  9. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Good news. Got a email from Schiit this morning, they sent a return label to have the Multibit returned at no expense to me and are sending a new replacement as soon as my return tracking number is activated. Can't beat that with a stick! Happy camper for sure! Thanks for all the replies and help. Al :)
     
    Alobar, olson_jr, Screwdriver and 4 others like this.
  10. fredgarvin

    fredgarvin AK Subscriber Subscriber

    Messages:
    1,072
    i think you will love the bifrost. A good reputable company with great products. :thumbsup:
     
  11. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Fred I have the Modi Multibit. Replacement was shipped today! :)
     
    fredgarvin and awillia6 like this.

     

    Please register to disable this ad.

  12. soundmig

    soundmig AK Subscriber Subscriber

    Messages:
    1,745
    Location:
    Western Colorado
    Sad that you've had such trouble with what is a very good product. I had a Bifrost MB and it always worked flawlessly. I sold it and the second owner has had great luck with it also. I have had a Gungnir MB for about a year now and no problems whatsoever. I hope that all gets worked out and that you once again get to enjoy your Bifrost MB :)
     
  13. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    New one was mailed Tuesday, should have it tomorrow. Shiit stood behind the they're product, that's what counts. Be nice to have it hooked back up for this weekend!
     
    luckybaer and awillia6 like this.
  14. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    New replacement was here Friday and playing great! Thanks for the help!
     
    red 111 and awillia6 like this.
  15. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Well. here it is Sept 11 and guess what. The replacement they sent and played great.........quit. Worked fine last night and turned it on this afternoon, nothing. Just sent a email to Schiit and asking for a return authorization. Lets see what happens tis time and frankly tempted to just ask for a full refund. Disappointed certainly as I like this DAC a lot. Will do with my Aune T-1 for now and good to have backup!
     
  16. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Less than 2 hours later I received a RA for the Multibit. Will receive a refund when DAC is received by them.
     
    awillia6 likes this.

     

    Please register to disable this ad.

  17. Alobar

    Alobar Pulling out of the Last Chance Texaco.. Subscriber

    Messages:
    5,213
    Location:
    SE Alaska
    My Modi MB has been powered on 24/7 and running flawlessly for 2 years now. I never shut it off..
    Guess I was just lucky... ;)
     
  18. PAGS

    PAGS AK Subscriber Subscriber

    Messages:
    2,070
    Location:
    North of Philly
    Don't mess around with that made in America stuff. Buy Chinese (before the tariffs hit). :biggrin:
     
    Poultrygeist, M3TZG3RHUND and Alobar like this.
  19. gvl

    gvl Super Member

    Messages:
    1,002
    I find it suspicious 2 units failed back to back. Who knows, maybe your computer USB power is out of spec. Just a thought.
     
    Alobar likes this.
  20. AlTinkster92

    AlTinkster92 AK Subscriber Subscriber

    Messages:
    3,211
    Location:
    NC
    Nope, hooked up my back up DAC and all was well. The first one I sent back was sent back to me as repaired with a note saying audio board replaced, still did not work. Sent it back again requesting a new replacement which they did. Lasted a month.

    Disappointed is all as liked the darn thing and the sound for a middle road DAC.
     

Share This Page