Sirius XM vs the "other guys"

Discussion in 'Streaming Services' started by AlTinkster92, Sep 7, 2016.

  1. E-Stat

    E-Stat Super Member

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    4,002
    The web based application offers a much higher selectable bitrate. Admittedly, it's not like Tidal HiFi, but I use it mostly at home for new music exposure anyway.
     
  2. satkinsn

    satkinsn low end audio Subscriber

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    Location:
    Watertown NY
    Reporting in on the price of renewing, something I track carefully. This is cross-posted from the XM Fan board, which I highly recommend to S/XM subscribers.

    My car was due to roll over next week, and when I called in tonight to get the six month deal - which is what I've had - I got it again with no argument. With taxes and fees it came to $56.70 for all-access. (Car + internet.) The breakdown was $50 for the service, the balance is taxes and fees. This is the exact price S/XM is offering to turn on new radios or reactivate lapsed ones, but as always, you have to ask.

    What I don't understand about their fee structure is - subscribing for a year is more than twice as expensive as subscribing for six months, and not by a small amount. Using the numbers which were pitched to me when I called in it would cost me $120 plus taxes and fees for a year, or $20 more than two six month renewals. That's a 17 percent premium.

    A company in a competitive marketplace would pay me to subscribe for a longer period, i.e., discount off the rate for the shorter renewals. That's obviously not the case with S/XM, and I assume they're trying to capture people like me with the allure of not having to renew every few months. I'd even go for it if the difference was marginal, say, an extra $5. But $20? No way.

    Or maybe the answer is - they know most people are math challenged and just plain won't notice.

    s.
     
  3. +48V

    +48V hi-fi or die

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    However smarmy it may be, that's the "genius" behind auto-renewal subscriptions--which I gather is for 1 year.
    Don't notice...yep. It's whip or be whipped and in the long run they are just playing short odds .
    :whip::music:
     
  4. Smallies

    Smallies Super Member

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    1,036
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    NH
    The web player has no extreme option. I bought a Macbook just to try it out and no big difference.
     
  5. +48V

    +48V hi-fi or die

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    Indeed. FWIW....there is no SQ adjustment option for the web player. The web player’s standard quality (ad supported accounts) is AAC 128kbit/s, and 256kbit/s for Premium accounts.
     
  6. +48V

    +48V hi-fi or die

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    Location:
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    You bought a Macbook just to try out Spotify?! Sweet. :eek: :biggrin:

    You'll need the desktop app to get SQ options on your Mac.
     
  7. Smallies

    Smallies Super Member

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    1,036
    Location:
    NH
    That's false. I just grabbed a used 2009 to accommodate my Dragonfly as well.
     
  8. satkinsn

    satkinsn low end audio Subscriber

    Messages:
    2,060
    Location:
    Watertown NY
    Good day to renew.

    I called in to re-up my wife's car for $25 for 5 months and was offered $69 for the year. (Obviously, this is Select, not All Access.) Rep said it was a one day special.

    $69 included everything, taxes, fees, etc. It's maybe very slightly more than the $25 for 5 deal, (which was really $27 and change when taxes and fees were rolled in) but close enough that it's worth it to not have to call for 12 months.

    The deal was not available for All Access.

    s.

    (cross-posted from XMFan)
     
  9. Mamrak1

    Mamrak1 AK Subscriber Subscriber

    Messages:
    748
    Location:
    Pennsylvania
    One day special, my ass. They are bugging me constantly to renew after I dropped both of our cars.
     
  10. satkinsn

    satkinsn low end audio Subscriber

    Messages:
    2,060
    Location:
    Watertown NY
    Quick story about my $69 deal, noted above. I'm not sure it really existed.

    Back on the 5th, I re-upped my car for, (rounding), $56. That's All Access, 5 months.

    Today, I called in to renew my wife's car for five months Select, for what I figured would be roughly $27. Instead I was offered the $69 yearly rate, which I took.

    Late this afternoon, I noticed I was no longer able to stream. When I looked at my accounts (I keep everything on separate accounts) S/XM had applied the $69 annual to my car, thus negating the renewal of a few days ago and killing my streaming service.

    My wife's car, meanwhile, was not renewed and would roll over in two days.

    Now in fairness, maybe the mistake was mine. Maybe I gave the S/XM rep the account for my car, not my wife's. I don't think so, but anything is possible.

    All that said, I spent a miserable 45 minutes on the phone untangling the mess - do they have any native English speakers left? - but ultimately got my car reupped as All Access for six months, and my wife's car for five months.

    And the rep who straightened things out could find nothing, nothing about a discount rate today. I wonder if the original rep saw that my car had just reupped and offered me a 'deal" of $69 which essentially wiped out the $56 I spent a few days ago. S/XM stood to make $130 off of me for a year on my car, had I not caught the problem.

    S/XM is a hassle, whether you're paying full price or doing what I do, constantly negotiating for a better rate.

    s.

    edit - And...I as right. There was no special "43 percent off" deal today. When I got my purchase confirmations back from S/XM this evening, the first transaction of the day shows me buying a Select package for $109 plus $15 for music royalties, offset with a $56 credit for my renewal of a week back.

    Mind you, the rep on the phone described this as a 'today only deal' for $69. All it really was, was something close to their regular discounted price, minus what I paid a few days back. I should have realized what was going on from the git-go; that said, the guy who sold me was on the far side of deceptive with his pitch.
     
    Last edited: Oct 11, 2017
  11. braincramp

    braincramp Active Member

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    205
    Location:
    Freeport, Illinois
    I spend a lot of hours in my car each day so I couldn't live without my Sirius. Not that it sounds great but I like the variety.
     

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