beanoil
That's not how this works
Rant on: Ordered a set of Definitive Technology stands from a seller on that auction site. I paid, he shipped... Fed-Ex man pulls up, rushes the driveway, drops the package, hits the bell and books. I don't even make it to the door before he is around the corner. A crushed box is laying on my step, one end open. Obviously Mr. Fed-Ex must be Fed-Up, because he knows he is wrong, and is hightailing off to the next victim.
Inventory the box, no top plates, no bottom weighted bases, just 2 riser poles and a bag of hardware. I contact the seller, I contact Fed-Ex, I contact the auction site. Surely we can work this out. Fed-Ex says no that they will only reimburse the seller. The auction site takes the stand that the seller and I need to work it out. So I try... the seller ships another package... I now have two top plates, and another set of riser poles, but no bases. The seller says he is sorry... "there must have been a mix up" but he is done, there are no more stands. Subsequent conversations with Fed-Ex reveal a lot about their inner workings. The cliff notes are that unless you are the seller, you are SOL. You will not get to speak to a manager. You will not get to speak to anyone in the warehouse where the truck was loaded, you will not get to speak to the driver, or find out if his truck was returned after his run with a couple of heavy, sculpted pieces of metal, ( just on the off chance the bases came out during his drive.). You will not get a refund, even though you are the one that is out the cash. The seller can however, alert Fed-Ex they have been contacted, AND TAKE OVER YOUR CLAIM, and get a refund, which he may, (or in this case, most likely would not) refund to you. And Fed-Ex does not care if you contact your momma, your lawyer, or the Attorney General in your state. They simply do not give a crap about the purchaser, even though he is the one in these situations with the most skin in the game.
So, chalk it up to experience, I paid dearly for this one. I will stay away from Fed-Ex at every opportunity. I will always think twice about buying on e-$&*. And I will always from this point forward pay with some form of payment I can contact and protest.
Rant off:
Inventory the box, no top plates, no bottom weighted bases, just 2 riser poles and a bag of hardware. I contact the seller, I contact Fed-Ex, I contact the auction site. Surely we can work this out. Fed-Ex says no that they will only reimburse the seller. The auction site takes the stand that the seller and I need to work it out. So I try... the seller ships another package... I now have two top plates, and another set of riser poles, but no bases. The seller says he is sorry... "there must have been a mix up" but he is done, there are no more stands. Subsequent conversations with Fed-Ex reveal a lot about their inner workings. The cliff notes are that unless you are the seller, you are SOL. You will not get to speak to a manager. You will not get to speak to anyone in the warehouse where the truck was loaded, you will not get to speak to the driver, or find out if his truck was returned after his run with a couple of heavy, sculpted pieces of metal, ( just on the off chance the bases came out during his drive.). You will not get a refund, even though you are the one that is out the cash. The seller can however, alert Fed-Ex they have been contacted, AND TAKE OVER YOUR CLAIM, and get a refund, which he may, (or in this case, most likely would not) refund to you. And Fed-Ex does not care if you contact your momma, your lawyer, or the Attorney General in your state. They simply do not give a crap about the purchaser, even though he is the one in these situations with the most skin in the game.
So, chalk it up to experience, I paid dearly for this one. I will stay away from Fed-Ex at every opportunity. I will always think twice about buying on e-$&*. And I will always from this point forward pay with some form of payment I can contact and protest.
Rant off:
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