UPS sucks, though fed ex isn't much better. We used to ship custom made guitars from Rhode Island to dealers all over the world. Everybody got their instruments just fine, but this one dealer in Kentucky always had damage....every single time. One day the dealer was watching as his ups guy pulled up in front of his store, opened the tailgate, threw the boxes out onto the sidewalk, then got out of his truck and carried them into the store...the same MO everytime. We eventually had to drop the store as a dealer simply because his UPS guy was a total moron. "Stupid" trumps "good-packing" every time ! And, of course, UPS never gave us a dime in compensation....they always claimed it was our fault for bad packaging. We could ship product to Sweden and Canada and California and the UK...just not to Kentucky.