This is rather depressing...

Discussion in 'Marantz Audio' started by Keizer, Apr 27, 2017.

  1. airtime

    airtime Super Member

    Messages:
    1,950
    Location:
    Central Arizona
    I would still take my chances shipping then a local tech.

    The secret is to use foam and not bubble wrap. People use 1" of wrap thinking that's enough - wrong. You need about 3" of foam OVER the bubble wrap. It's a big box and people start getting cheap packing and the cost of a bigger box to ship. But it your Scott that easily replaceable?

    Pack the crap out of it and double box. Use a wooden platform and bolt it to it if necessary like Audio classics does with it's McIntosh amps. Those things weight 100lbs and they make it.
     
  2. Keizer

    Keizer Active Member

    Messages:
    182
    My 2385 was wrapped maybe seven times in bubble wrap. Then placed in a box sitting on packing peanuts and rigid foam all the way around. Then that box was sealed and put into a larger box and had a combo of rigid foam and packing peanuts. It was packed better than any other vintage piece I have bought and had shipped. In comparison, I bought a really nice modern Onkyo amp.....brand new. It was shipped Fed x from the east coast to the west coast. It arrived in perfect condition. It was in the factory box with just rigid foam.
     
  3. Keizer

    Keizer Active Member

    Messages:
    182
    Well I finally had time to really sit down and try the amp out for some hours. I've only tested the tuner and AUX input. I don't have a turntable or tape deck. Everything seems to function just fine.
     
    NH-MAN likes this.
  4. Denten

    Denten Super Member

    Messages:
    4,438
    Location:
    Ontario
    I just noticed this bent down coil on your driver board, your 2385 took one hell of a hit by the looks of that coil, Good thing it's built like a tank.
    C.jpg
    I don't know if that separation in the coil will affect performance. Does anyone know if this is bad?

    If I had to choose where the damage would be, that is the corner I would pick, the amp module is easy to remove so access to that part of the chassis is not a problem.
    DSC04389.JPG

    Enjoy your 2385, she's a beauty!
     
  5. Keizer

    Keizer Active Member

    Messages:
    182
    I noticed the coils too. Both look the same way. Not sure about it affecting performance. Bob would probably know....maybe he will chime in.
     
  6. Djcoolray

    Djcoolray Super Member

    Messages:
    4,742
    Location:
    A rocks throw from JBLM !!!!
    I would just concentrate on making the 2385 perfect.....

    If a receiver is not shipped in it's original box with shipping materials anything could possibly happen and it's a miracle that the receiver wasn't completely destroyed. There are some real horror stories from other members concerning equipment that was totally destroyed. That's why allot of members relay equipment across the country...and summertime is right around the bend !
     
  7. Blue Shadow

    Blue Shadow I gotta get me a new title

    Messages:
    17,769
    Location:
    SE PA
    Those three bolded statements are packing procedures that lead to major damage when used with heavy equipment. Each and every bounce or bump will pop a bubble, flatten a peanut or worse. Enough bumps in the back of the truck and there is NO packing material left.

    The new unit, that Oink was properly packed, Rigid foam that holds the unit securely and without any movement at all and that firmly inside a tight fitting box so there is NO MOVEMENT. If the unit moves it damages packing material. Even old hard foam is not going to handle movement so if it is suspect it shouldn't be a main line of defense against damage.

    Save the peanuts and bubble wrap for light weight objects that won't pop the bubbles or collapse the peanuts and units will survive the rigors of shipping better.
     
  8. rhodus

    rhodus AK Subscriber Subscriber

    Messages:
    172
    Location:
    Denham Springs, Louisiana
    Damn!
     
  9. rjsalvi

    rjsalvi Active Member

    Messages:
    239
    Location:
    San Diego, CA
    Are we sure whomever packed this unit didn't drop it while packing? I shipped a 50 lb. Hafler 9505 in bubble wrap from San Diego to Bethesda with no issues. There was about 6 inches of bubble wrap around the unit with 2" styrofoam between the box sides and the bubble wrap, and it was packed tighter than a gnat's ass over a rain barrel. I don't know how yours was packed, but I learned the hard way from UPS that there needs to be at least two inches of air space around the object -- filled with packing material, obviously -- and it needs to withstand a chest-high drop on a corner. Fortunately, you're covered by insurance, but it doesn't make the dent disappear. Sorry about that.
     
    Ds2000 likes this.
  10. wlhd1610

    wlhd1610 Penny and her new friend Subscriber

    Messages:
    2,130
    Location:
    upstate new york
    I've seen the coils like that before.
    Check the solder joints underneath really carefully to make sure they're ok and haven't cracked the foil traces.
    I had a 2385 several years ago with one that broke the trace from being hit at some point.
    That channel wasn't working right so the previous tech inserted a 100k resistor in series with the other channel's input coming from the preamp so both volume levels would match!

    Bob
     
  11. wlhd1610

    wlhd1610 Penny and her new friend Subscriber

    Messages:
    2,130
    Location:
    upstate new york
    I also agree with Blue Shadow that multiple layers of 1" bubble wrap will certainly fail with heavy units such as the 2385.
    The constant hammering of dropping a 90lb receiver during shipping pops the bubbles and eventually leaves a pretty good size void inside the box with lots of free play for things to get damaged.
    You might get away with that on a 35-45lb unit but a 2385 or 2500 get ready to cry.
    Yes ,sometimes it'll make the trip ok but do you want to play the odds with a client's baby?

    Bob
     
  12. Keizer

    Keizer Active Member

    Messages:
    182
    An update! I was kind of under the impression that I would get to keep the receiver and get reimbursed the Fed X insurance claim money. But, I got a message today from the ebay seller telling me that Fed X is sending him the insurance claim money. And as soon as I ship the receiver back to him he will credit my paypal account. I have a real issue with this. So he has his original money from the sale. Plus Fed X is sending him insurance claim money. And now if I send him back the receiver, he will also have that on top. Even if he refunds my money, hes just going to turn around and sell the receiver again.....plus he will have the insurance claim money. In my opinion he should keep his original money from the sale, credit my paypal account back the insurance claim money and I keep the receiver. This thing is not leaving my possession until I see some money.
     
  13. rjsalvi

    rjsalvi Active Member

    Messages:
    239
    Location:
    San Diego, CA
    He was the seller/shipper, so the claim is between him and Fedex. Since he's got your money and Fedex's money, maybe you can talk him into giving you a couple hundred bucks for the trouble and you'll leave him a good review. Otherwise, you'll either have to keep the unit, or send it back (at your cost) and get your money back. I know, it sucks...but as far as you know, it wasn't the seller's fault for the damage and Fedex is holding up their end of the bargain for the seller. It's actually a good thing that Fedex ponied up...otherwise you'd have no bargaining power.

    Edit: Check with ebay and see if you have any recourse since it will cost you shipping to send it back.
     
  14. Keizer

    Keizer Active Member

    Messages:
    182
    I called my credit card company the day this happened. I was trying to cover my tail. He's now telling me they charged back the sale amount and put a hold on it. So apparently he doesn't have the original sales amount. I don't have to pay for shipping back. He set it up for them to just drive up and take it back to him. Then they will come and look and decide if he gets the insurance claim money. He also said they will take it with them if they decide its damaged.
     
  15. rjsalvi

    rjsalvi Active Member

    Messages:
    239
    Location:
    San Diego, CA
    (chuckling) It would've been nice to know that info in your original post. :confused: Sounds like the seller is trying to do the right thing. Your call...do you really, really want the amp? If so, see if you can strike a deal with the seller and then release the credit hold. Otherwise, it goes back and you're back in the hunt. You might want to collect as much pricing data as you can which supports your claim of the unit's market value if Fedex pays you a visit. The Fedex reps may not understand the collectibility and associated pricing of such a unit.
     
  16. Keizer

    Keizer Active Member

    Messages:
    182
    What info? That I was trying to make sure I covered all my bases? Would you do it any different in the same circumstances? One way or another I am the customer and things should end in my favor overall. Yes the seller is trying to do the right thing up until he has all the cards and I have nothing.
     
  17. rjsalvi

    rjsalvi Active Member

    Messages:
    239
    Location:
    San Diego, CA
    What info? Well, the fact that you'd contacted your card issuing bank and they put a hold on the funds. The fact that the seller issued a "call tag" (return shipping) as opposed to you shipping the unit back at your cost. It kind of skewed the original scenario putting the seller in a negative light. Yeah, you have every right to protect your interests in this matter, of that I won't dispute...and you are cya. Should you decide to send the unit back, as long as you have proof it was returned, the seller is obligated to refund your purchase, or face the wrath of your card issuing bank. The bank will usually issue a provisional credit until the matter is settled anyway. Hassle? yes. Nefarious? no.
     
  18. Keizer

    Keizer Active Member

    Messages:
    182
    Looks like I did my homework....
     
  19. rjsalvi

    rjsalvi Active Member

    Messages:
    239
    Location:
    San Diego, CA
    Yes, you did. And unless you can strike a deal with the seller soon: "gimme a few bucks and I'll save you the hassle" -- assuming you still want the unit -- you'll be sending the unit back. Please know that it's not in the seller's best interests to let you keep the unit. By getting the unit back, he'll wind up with a damaged unit (to resell) and $$$ to make up for the damaged gear. And since Fedex is paying for the unit, they'll have a say on what happens next. You, of course, will get your money refunded if Fedex approves the claim. In the end, both buyer and seller are held harmless and appropriately compensated for the incident.

    You know...and this just occurred to me, but if Fedex pays you a visit, maybe you can talk them into fronting you a few (hundred) bucks for the damage. Can you get an estimate from a vintage repair shop what it might cost to "repair" the unit? Check with the seller and see if he's fine with that if it were to happen. Sellers gets paid, buyer keeps the unit (with compensation), Fedex minimizes exposure. Win-win-win.
     
  20. Keizer

    Keizer Active Member

    Messages:
    182
    If the seller is being honest with me, then he won't have the 2385 to sell again. He said Fed X will be confiscating it if they decide in the sellers favor that they pay for the damage.
     

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