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Tidal won't open in Android

Discussion in 'Streaming Services' started by Andyman, Jan 24, 2018.

  1. Andyman

    Andyman Scroungus Stereophilus Subscriber

    Messages:
    28,472
    Location:
    15 miles North of Canada
    I signed up for Sprint's 6 month free Tidal trial, and it won't open on my Samsung Note 4 running Android 6 something.

    Anybody else have this issue and get it resolved?

    Let me know. I called Sprint and they say it looks fine on their end. I haven't called Tidal as the comments on their custoner service aren't encouraging.
     

     

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  2. gvl

    gvl Well-Known Member

    Messages:
    990
    Things to try:
    1. Force Stop and delete Tidal data in settings/apps.
    2. Reinstall Tidal
    3. Update to the latest Android available for the phone from Samsung.
    4. Factory-reset the phone and reinstall all the apps (PITA).

    FWIW, I have an ancient Motorola XOOM tablet that runs an old Android and Tidal works fine on it.
     
  3. Andyman

    Andyman Scroungus Stereophilus Subscriber

    Messages:
    28,472
    Location:
    15 miles North of Canada
    I've done all of that aside from #4, which is ridiculous for a trial app.
    Tidal should have a fix and a patch. I'll try their support, but this could be a deal breaker. With 96 GB of storage on mt phone, I can literally taje hundreds of 320 .mp3s with me, or use Spotify.
    The real issue is if I find the MQA masters an upgrade in my home system, where it works fine with my laptop. If that's the case, I may opt out of Spotify.

    Decisions, decisions....
     
  4. Andyman

    Andyman Scroungus Stereophilus Subscriber

    Messages:
    28,472
    Location:
    15 miles North of Canada
    Ok, so now it's working. Don't know why or how, but magically my phone opened the app and my account from the laptop was there. I'm a happy camper now as I can listen via my Phone, and that is valuable.

    If I become more fluent in Tidal, it probably will replace Spotify, as the HiFi seems better.
     
    Rockyhill likes this.
  5. Rockyhill

    Rockyhill No marigolds in the promised land Subscriber

    Messages:
    3,127
    Location:
    Maine
    I have a “no contract” Android phone purchased for casting, not calling. I hadn’t installed Tidal app until Saturday. Logged on and cast successfully to my CCA. Glad your Tidal app works too.
     

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