This seems like a common issue from searching online... I contacted Tivoli and now it's fixed, without me having to send it in, or even disassemble. Figured I'd share.
After the person who responded to my initial email asked what issues I was having, I replied,
His reply:
Well... it worked!
I don't know how or why, but it cost me maybe 5 minutes of my time, and now I am listening to my local NPR station loud and clear whereas I simply couldn't find it previously. I actually suspected it was dirt/dust in the tuner, who knows who's right, but following his instructions got my radio working well again.
I know that the Model One is alternately regarded as sounding surprisingly good for its size and also as being overpriced for a little table radio made in China from likely inexpensive components, but in any case it's nice to have it sitting on the counter in the kitchen so that I can listen to it. I do have a HDT-1X downstairs, but if I crank it up loud enough to hear in the kitchen, then you can hear it everywhere in the house Plus, it's working again and I didn't spend a cent, which makes me happy.
After the person who responded to my initial email asked what issues I was having, I replied,
Hi S**,
it's just not pulling stations in well, it seems like I turn the dial, it starts tuning in a station, and then the tuning light comes on bright about where I'd expect the signal to be good but all audio is lost, it's like there's a static muting circuit or something that is kicking in when the station is actually tuned. Also removing my hand from the tuning knob seems to change the frequency to which the radio is tuned.
Thanks,
N***
His reply:
N***,
Before I set up a repair I'd like you to try something. Issues like that can typically be caused by the lubricant in the tuner settling overtime due to gravity. Please turn on the radio, turn the volume down completely, and aggressively rotate the tuning dial for 3-5 minutes. This will redistribute the lubricant which should take care of the issue. If this doesn't work, please fill out the attached RMA form and return it to me. I'll set up the repair from there.
Thanks,
S**
Well... it worked!
I don't know how or why, but it cost me maybe 5 minutes of my time, and now I am listening to my local NPR station loud and clear whereas I simply couldn't find it previously. I actually suspected it was dirt/dust in the tuner, who knows who's right, but following his instructions got my radio working well again.
I know that the Model One is alternately regarded as sounding surprisingly good for its size and also as being overpriced for a little table radio made in China from likely inexpensive components, but in any case it's nice to have it sitting on the counter in the kitchen so that I can listen to it. I do have a HDT-1X downstairs, but if I crank it up loud enough to hear in the kitchen, then you can hear it everywhere in the house Plus, it's working again and I didn't spend a cent, which makes me happy.