Anyone PM him?
As for what I'm listening too... it was Wilson Phillips but now it's our Comcast rep explaining to me why our network is having issues.... mind you I figured out what the issue was in a matter of minutes by properly troubleshooting their "modem/router" combo. It's an issue with the upstream downstream. Yet they told my gal we needed a new "box"... it was quite funny when I got a call back and I informed them it's most likely a line issue, and I was able to see the "box" (aka modem) as an active device, but no internet access being pushed to the "box".
I got a big Ohhhhh Ok we will send out a teck tomorrow... well maybe sat as we are busy tomorrow... I don't think they expected me to get technical on them. It just annoys me to know they would have had us purchase a new "box" for nothing.
While I do like Comcast, and pay for the full tv/internet ext... I only use the WiFi for my phone... I've never hooked up my TV to it, I just don't watch TV yet the few times we have a minor issue it's new parts, and bad CS.
Now I say all that for one odd reason, a co worker had a similar issue the day before yesterday and they swapped the box, charged him the 79 bucks... they even offered to have him pick it up himself. No troubleshooting, nothing. I wonder if Comcast gear has a run time or end of life where the device will fail. My issues is this box is not failing, if it's correct the error I'm seeing is US/DS. Meaning I'm not getting feed from the street. Yet they told my gal it's the modem... what gives!
Sorry had to rant, that was a waste of a good phone call.
Kind Regards,
John