Several months ago I ordered from SSD and had no issues. I chose SSD over other companies as SSD offered free shipping (hard to find free shipping to Hawaii). In looking at my emails on my order (two records and two record cleaner fluids), the order was placed on 7/27/17 and shipped on 8/4. One of the records had a slight warp and SSD was very responsive to my email. I would not hesitate to order from them again.