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Whats up with Soundstage Direct?

Discussion in 'General Audio Discussion' started by Ken Boyd, Jul 9, 2018.

  1. pyoung272

    pyoung272 Active Member

    Messages:
    169
    Several months ago I ordered from SSD and had no issues. I chose SSD over other companies as SSD offered free shipping (hard to find free shipping to Hawaii). In looking at my emails on my order (two records and two record cleaner fluids), the order was placed on 7/27/17 and shipped on 8/4. One of the records had a slight warp and SSD was very responsive to my email.

    I would not hesitate to order from them again.
     

     

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  2. C6Bill

    C6Bill AK Subscriber Subscriber

    Messages:
    1,897
    Location:
    South Shore MA
    I have ordered more than a few times from them in the past and while a little on the slow side most orders went ok. But things have changed recently, be extremely careful ordering there. My last order was over $7000 and it did not go well at all.

    And just an FYI, if you do not log into your account prior to putting items in your cart the order will not show up in your history.
     
    Ken Boyd likes this.
  3. richamor

    richamor Blue Collar Subscriber

    Messages:
    2,424
    Location:
    Lancaster, SC
    Made that mistake once. Soundstage can kiss my shiny metal ass.
     
    FrostEOne and NOPSI like this.
  4. DeeCee

    DeeCee Super Member

    Messages:
    3,065
    Location:
    Central Florida
    I’ve also heard there have been issues as well on the VPI forum; too bad - I’ve used them a number of times but not in quite a while.

    It’s too bad...
     
  5. jcamero

    jcamero Who are you people anyway? Subscriber

    Messages:
    4,126
    Location:
    The Bright Side of Life
    By the amount of e-mails I receive from them, (advertising), maybe they are to busy to ship LP's. I have bought from them with no issues, but that was last year.
     
  6. Ken Boyd

    Ken Boyd AK Subscriber Subscriber

    Messages:
    16,176
    Location:
    Florida
    Yeah I to have order from them in the past with good results, but something has changed, seriously for the worst.
     

     

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  7. FrostEOne

    FrostEOne Active Member

    Messages:
    367
    Location:
    Southeastern Iowa
    And mine as well!
     
  8. patient_ot

    patient_ot Active Member

    Messages:
    490
    Location:
    USA
    Sounds like the company is doing the old scam many failing businesses resort to. Take your money, use it to keep the lights on, then use $ from the next person (or group of people) to pay for inventory and ship your order. All the while making excuses for delays. It works until the orders slow down, then everything comes crashing down like a house of cards.
     
  9. Ken Boyd

    Ken Boyd AK Subscriber Subscriber

    Messages:
    16,176
    Location:
    Florida
    That's what I am thinking as well.
     
    patient_ot and musichal like this.
  10. patient_ot

    patient_ot Active Member

    Messages:
    490
    Location:
    USA
    Reminds me of a time back in the 90s when I traded a ton of stuff into a local record store. They gave me a credit slip for over $200 and I asked them to order a couple of box sets they usually carried but happened to be out of. Two or three months went by and I would check every week to see if they were getting in my stuff. They never got it in and just kept telling me to wait. Finally I got tired of waiting and ended up redeeming the credit slip for items in the store. About a year later, the store closed abruptly. I wonder how many unpaid/unredeemed credit slips were still floating around when that happened.
     
  11. Ken Boyd

    Ken Boyd AK Subscriber Subscriber

    Messages:
    16,176
    Location:
    Florida
    An update, after many tries I did manage to reach an employee, on the phone. He apologized for the delay and offered to ship one LP that they had in stock, mind you at no cost. Which really was no much of a consolation as they offer free shipping on any order over 50 dollars, and that one LP was a over 70 dollars alone.

    The others, he had no firm idea on how long it would be but he said based on past experience a few months. Not very helpful to say the least. He had no explanation as to the reason why, I figured they are just tried of making up lies about changes and all, and just give you a long date to when you might get your product or an offer to refund your money.
     

     

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  12. qdrone

    qdrone Music is my mistress

    Messages:
    5,475
    Location:
    just a taste outside the law
    Take the money and run,if they go under you'll get squat.
     
    slimecity likes this.
  13. qdrone

    qdrone Music is my mistress

    Messages:
    5,475
    Location:
    just a taste outside the law
    I tried a new vendor 2 weeks ago,Ear Candy and I'm very happy. Ear Candy was 20 dollars cheaper than all the others listed on ebay for the vinyl I wanted. Took a shot and it arrived in 10 days. Smooth transaction.
     
    ETLS likes this.
  14. jcamero

    jcamero Who are you people anyway? Subscriber

    Messages:
    4,126
    Location:
    The Bright Side of Life
    I guess I did have 1 issue last year. I ordered 2 albums, Frank Zappa's "Absolutely Free" and Real Estate, "Atlas". Both "shipped" same day, "Absolutely Free" arrived within Media Mail shipping speed. "Atlas" took about a month, and some e-mail "prodding". SSD never sent any communication mentioning a delay. It was frustrating waiting on something they had "in stock". After my "prodding" their response was "Atlas" shipped from a different warehouse.
     
  15. edwyun

    edwyun Super Member

    Messages:
    1,188
    Location:
    NY/NJ, USA
    You apparently can no longer purchase items on the SSD website. If you put something in your cart and try to checkout, you get an error message -
    "Oops something went wrong! Please try back later." Years ago I purchased a lot from SSD with no issues and even visited their B&M store and met Seth some of their service agents when I was in the area. Too bad really.
     
  16. C6Bill

    C6Bill AK Subscriber Subscriber

    Messages:
    1,897
    Location:
    South Shore MA
    It is sad, I've been keeping a close eye on it as I was one of the ones who was waiting on a turntable only to be given excuse after excuse. After speaking to the turntable manufacturer about the "delays" I called SSD back and canceled my order. It took a month but I did get my money back. Others have had to file disputes with their CC companies.
     

     

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  17. mkane

    mkane AK Subscriber Subscriber

    Messages:
    6,394
    Location:
    103 miles N. of S.F.
    This news is all over the net. Very happy I'm a procrastinator. I had an $1100 order on my wish list.
     
  18. C6Bill

    C6Bill AK Subscriber Subscriber

    Messages:
    1,897
    Location:
    South Shore MA
    My order was just about $7000. I was lucky I cancelled and recovered my money when I did.
     
  19. TaddNOhio

    TaddNOhio AK Subscriber Subscriber

    Messages:
    310
    I wish i'd of seen this first but ordered a lp on July 3 and have yet to receive it. I look up my order status and it continues to show "processing" sent email to their customer support and no reply yet
    Screenshot_20180722-194915_Samsung Internet.jpg
     
    Last edited: Jul 22, 2018
  20. C6Bill

    C6Bill AK Subscriber Subscriber

    Messages:
    1,897
    Location:
    South Shore MA
    I wouldn't hold my breath waiting for a response to that email. You might want to call first thing tomorrow before filing a dispute with your CC company.
     
    TaddNOhio likes this.

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