Damaged goods/fedEx- seller or buyer to put in claim?

[thedelihaus]

Damaged goods/fedEx- seller or buyer to put in claim?

I picked up a turntable that was described as working. It "kinda" works, and seller says it was sold as-is, and he had no records to fully test it.


Minor corner damage also occured via FedEx- the wood corners slightly dinged up.

Seller says it's my issue to deal with. I say it's his- table is not as described, he purchased insurance.


Who's responsible for the FedEx part? Who files the claim?

Seller is obviously responsible for the mechanical issues although he doesn't want to hear it.

I feel I should get my money back from seller before I let anyone from FedEx take the goods.


Table was wrapped supposedly from a shipper with experience, but only bubble wrap was used, and crunched up paper.

I paid an additional $50 for safe shipping.

 

[thedelihaus]

From FedEx-

Who should file a claim?

The claim should be filed by the owner or party in interest of the goods in transit at the time the loss or damage occurred. If the shipment moved at a released rate, the shipper should be contacted before a claim is filed.


Does that mean me, since I payed via paypal for the goods, or the seller, as the party shipping/selling the goods and in possession at the time of pickup?

 

[pioneer54]

i was in your shoes as a novice ebayer. ( turntalbe damage, insured) i was responsible to jump though hoops dealing with united states postal service. took over a year and usps only wanted to reimburse me for 50% of value until i raised a stink and then they only paid 75%. that's usps, fedx might be different. there should be an insurance code# stamped on the package. also i took pics and sent them to the postal service. i have since learn my leason and will not have a tt shipped. ( notice i didn't say never )

 

[thedelihaus]

Here's the lowdown- on claim filing. The seller is responsible for sending the buyer a refund, but looks like the footwork needs to be done by the buyer.




How to File an Insurance Claim with FedEx
When you file a claim with FedEx for damaged or lost eBay merchandise, you have 15 business days to make your claim. (This extra time sure helps out when a package is delivered to your house and you’re out of town.) FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information.
Remember to keep all packaging, along with the item, in case FedEx wants to inspect the damage.
You can make your FedEx claim in a couple of ways:
• By fax: You can download a PDF claim form with instructions. Fill out the form and fax it to the number on the form.
• Online: Fill out the online claim form on a secure server.
You must have a FedEx login to begin your claim. You still have to mail or fax your supporting documentation. When you file online, you can also choose to receive e-mail updates from FedEx regarding your claim (good idea).
Remember that the claim payment will be sent to the seller, so it’s up to the seller to make restitution with the buyer. As the seller, you should refund the money as soon as the claim is approved.


Read more: http://www.dummies.com/how-to/content/how-to-file-an-insurance-claim-with-fedex.html#ixzz0rnlcYmQI

 

[Andyman]

As a seller I've had a few issues with Fedex shipments being damaged in the last decade or so, and I've always filed them for my buyers as I was the one who sent the goods and was paying Fedex, albeit with the buyer's money. I've done the last few online and if it was under $100 I usually got a check in the mail within a week or so for the bid and the shipping charges, plus an apology for their failure to serve me as I expected. Once the check cleared, I PayPal'd the buyer their refund.

eBay and Paypal take the view also that it is the seller's responsibility to deliver the goods to the buyer in the same condition they were described in. If that is not the case, you can file a "not as described" claim and Paypal will escrow the money out of the seller's account until they come to a decision. If your seller drags his feet, you may want to remind him of that...:yes:

 

[Ballylongford]

As a seller I've had a few issues with Fedex shipments being damaged in the last decade or so, and I've always filed them for my buyers as I was the one who sent the goods and was paying Fedex, albeit with the buyer's money. I've done the last few online and if it was under $100 I usually got a check in the mail within a week or so for the bid and the shipping charges, plus an apology for their failure to serve me as I expected.....

Dec 2009 I was the buyer of an eBay item that was shipped FedEx and arrived damaged.

I went through the FedEx rigamarole; when I called FedEx they transferred me
4 or 5 times, had me call several different FedEx phone numbers than told me the SHIPPER had to file the claim; I so informed the shipper.

About a month later I got a check from FedEx with a nice letter.

In the interim the Shipper (seller) tried valiantly to file a claim and never did reach anyone to accept his claim.

So I am gonna say the FedEx PROCESS probably says the Shipper files the claim, etc as Andy noted.

In practice, it's the Wild Wild West....

 

[thedelihaus]

Contacted eBay as i felt it wasn't fair that FedEx cover the table 100% because the table was listed as working and in good condition. And the table wasn't properly packed.

The packing looked homespun and not professional, despite me paying extra. Seller claimed it was professionally done at... A UPS store. ???



EBay took care of the situation pronto and all is set.


FedEx, although they did cause minor damage in transit, were left out of the process as it became clear there wascsomething fishy going on on the seller's end.

 

[texasquad]

A few days ago a customer filed a $400 claim for a lost package. A search of their dumpster found the lost package. Good news! They didn't have to look for it any more. The shipper files the claim if they paid the shipping charges.

 

[Theophilus Punoval]

I used to sell on Ebay, and from time to time - like three times out of ten - a shipping company would knock the crap out of a box. I double and triple boxed so the stuff (antique lighting fixtures) mostly made it through.

I found out that when you go to a 3rd party shipper like Staples they hold the insurance as the shipper of record and have to pursue the claim. Forget the USPS. They wrecked more stuff than Kieth Moon in a hotel room, and I never got a dime back. I took photos of the packing so they couldn't blame me and still got bupkis.

I don't use Fed Ex for personal reasons, but before that they did a decent job. I just wanted to put my two cents in about Brown and Browner.