JBL's Lifetime Warranty

montelatici

Well-Known Member
Banned
I purchased a pair of L36 Decade speakers in 1974. I still have them. About 20 years ago one of the woofers in one speaker gave out. I contacted JBL, then owned by another company and told them I had the receipt and and the stamped warranty card and I wanted to send the speaker in for repair. I actually got to speak with a VP of the new owners and he told me flat out that they would not honor the JBL warranty. So I sent a letter telling them they were shits and left it at that. Moral of the story, never consider the warranty as a reason to buy anything.
 
Register to hide this ad
I purchased a pair of L36 Decade speakers in 1974. I still have them. About 20 years ago one of the woofers in one speaker gave out. I contacted JBL, then owned by another company and told them I had the receipt and and the stamped warranty card and I wanted to send the speaker in for repair. I actually got to speak with a VP of the new owners and he told me flat out that they would not honor the JBL warranty. So I sent a letter telling them they were shits and left it at that. Moral of the story, never consider the warranty as a reason to buy anything.

Case in point, here in Canada an audio sales store (a very grimy one) called International Stereo sold a brand made for them called Nuance. They ranted and raved about a lifetime warranty, and the company making the speakers went defunct 4 years after being in business.

This is one reason I like vintage speakers.. gotta fix 'em up yourself. It's cheaper in the long run anyway.
 
I would never buy an item with a lifetime warranty. The warranty expires when you die. If they can't fix the item they could send someone by your home and fulfill the warranty the other way. That is why I don't want a lifetime warranty. Just saying.
 
I purchased a pair of L36 Decade speakers in 1974. I still have them. About 20 years ago one of the woofers in one speaker gave out. I contacted JBL, then owned by another company and told them I had the receipt and and the stamped warranty card and I wanted to send the speaker in for repair. I actually got to speak with a VP of the new owners and he told me flat out that they would not honor the JBL warranty. So I sent a letter telling them they were shits and left it at that. Moral of the story, never consider the warranty as a reason to buy anything.

Twenty years ago? Still steamed, huh?:D

JBL has been under the same ownership since about 1980 by the way.
 
Twenty years ago? Still steamed, huh?:D

JBL has been under the same ownership since about 1980 by the way.
I know I'm going to get it for this. RS honors their lifetime warranty, however, only as long as they have the spares. I've read where people have received compensation in lieu of not having the correct replacement drivers. The last time I'd heard this was a few months ago here on AK. Personally, when I worked for RS we had at the time (1984) a pair of Nova or Optimus speakers come in (from the 60's) with Lifetime Warranty. Sent them in for the customer and they were returned repaired. We, and the customer of course, were quite pleased. That was well over 20 years.

I doubt, seriously, that they would have correct replacements for any models from the 70's or earlier, and Lifetime Warranties I believe ended around 77 or 78 anyway.
 
I see you have the same JBL L36 speakers in your signature. Does that mean the speakers are still playing? That's 38 years, not a good lifetime average, today, but a fairly good testament to the L36's durability.

Maybe Tires Plus was bought out by the same company, my lifetime warranty was only good for 4 1/2 yrs., the life of the tire.:bash:
 
Twenty years ago? Still steamed, huh?:D

JBL has been under the same ownership since about 1980 by the way.

Heh, nothing like airing old laundry 20 years later. So you got about 18 good years out of your speakers (74 to 92) and the woofer failed - most speaker companies had gone out of business by then. I'm personally sorry that JBL didn't honor your warranty or help you, and sorry you got someone there at the time who didn't give you any type of customer assistance.

I have heard of people who did get replacements, repairs, and sometimes even gratis parts as part of JBL customer service, but I can't say that they did that for everyone, or when that service had to end because it wasn't cost effective, or they ran out of repair parts.

It is well known that JBL has supported their vintage speakers and drivers (most of em anyway) for a very long time, and only in the past 5 or so years have stopped remanufacturing (or having made for them) recone kits and parts from all but the most popular and useful vintage parts. Also, because of cost issues from limited runs, many of the factory parts have risen high in price. But that is the cost of working with a well built vintage piece like JBL's - they are sometimes a bit more expensive to maintain, but, IMO/IME, its well worth it.

Today, since the advent of the internet and a lot more companies in the business of repairing/refoaming/reconing speakers, parts and repairs for the L36 and JBL's in general is pretty easy. In fact, since your L36's are still in your sig, I would assume you were able to source another L36 woofer eventually and now you can probably find a spare from Ebay or recone kits (aftermarket thogh) if simple refoaming is not or was not the answer to a failed woofer.

Yeah, it doesn't excuse the non-coverage of the "lifetime warranty", especially of an original owner, but it was what it was. Sorry for your bad experience.
 
He's the one on the right.
ew.jpg

lk.jpg
 
So you only got 20 years out of a pair of L36 speakers that sold for $400 retail.
That's a cost of $20 per year for JBLs ... and you are complaining 18 years later??

Bought my L36s for $400 in 1976, new. (Fresh out of college and couldn't justify $600 for the L100s at the time.)
I had to refoam my woofers about 15 years ago, and still sold the speakers for $200 about 5 years back ...
I've still got JBLs playing in the house (customized L200s in my avatar).

Those L36s were one of the better audio "investments" I ever made!

I purchased a pair of L36 Decade speakers in 1974. I still have them. About 20 years ago one of the woofers in one speaker gave out. I contacted JBL, then owned by another company and told them I had the receipt and and the stamped warranty card and I wanted to send the speaker in for repair. I actually got to speak with a VP of the new owners and he told me flat out that they would not honor the JBL warranty. So I sent a letter telling them they were shits and left it at that. Moral of the story, never consider the warranty as a reason to buy anything.
 
Last edited:
I will just add one thing to this with regard to lifetime warranties.

I used to travel for a living. One of the many things I learned while living the road warrior's life was that good luggage was not optional; it was a necessity. Your typical consumer-grade luggage does not hold up to the wear and tear imposed on it when you live in hotels all around the world and are in an airport twice a week. You quickly learn good luggage from bad luggage, and good luggage costs money; but it's well worth it in terms of reliability.

Once, I had occasion to look for a replacement rollaboard while I was on the road; this is not really fun, because when you're on the road and your rollaboard fails, you must buy a replacement. Good or bad, cheap or expensive, you're going to buy something right now; no options.

So I find a nearby luggage store and go there. This is not unlike a high-end audio salon in a sense; they have certain brands and models they carry and they push them.

This luggage store sold some minor high-end stuff, but also a lot of house-brand crap. They were pushing the house-brand stuff. One of the things they were trying to sell me on was the LIFETIME WARRANTY.

Let me tell you about lifetime warranties when you're traveling for a living. They don't mean squat. Why? Because when you live in Denver and you're in Frankfurt Germany and the wheels come off your rollaboard, or the zipper breaks and the bag won't close, you are hosed. There won't be a nearby store where you can exchange the bag for another one at no cost and immediately. No. They want you to SEND the bag to the manufacturer, and they will fix it or replace it and send it back to you. In a couple weeks or months. Yeah, that's going to work, I'll just hang around in Frankfurt, lose my job, and wait for my luggage to show up.

So I tell this to the salesperson and she doesn't get it. "But it has a LIFETIME WARRANTY," she insists. Yeah. Look. Warranty is a promise for some future behavior when your crap breaks. I don't want promises, I want luggage that does not break. GET IT? I'll pay 10 times more for a bag that is so well made that the wheels do not come off, the handle doesn't come off, the zipper doesn't jam. Warranty? I could seriously give a crap. Sell me stuff that is well-made instead. Warranty means F#(@ all to me.

I don't travel for a living now, and my income has sharply curtailed my ability to enjoy the finer things in life; but the point remains, and it applies to everything in life. If you buy on warranty, you are buying on a future promise that may or may not be there. Warranties are nice if they're honored, but don't count on it. If that's the reason you're buying, it's the wrong reason and you've been suckered.

Buy it because it is high quality. Buy it because the price is right. Buy it because you like the way it sounds. It's up to you to be a decent judge of build quality, and to manage your expectations based on how much you pay and how well the gear is made. If you get a warranty and your stuff breaks and they honor the warranty, then yay. But don't buy because of warranty, that's a pig in a poke.

Warranty? Pfft. If they are selling on warranty, what they are saying is that their stuff is crap, but they'll fix it free. Yeah, that's a ringing endorsement.

Sell me stuff that won't break instead.
 
I will just add one thing to this with regard to lifetime warranties.

I used to travel for a living. One of the many things I learned while living the road warrior's life was that good luggage was not optional; it was a necessity. Your typical consumer-grade luggage does not hold up to the wear and tear imposed on it when you live in hotels all around the world and are in an airport twice a week. You quickly learn good luggage from bad luggage, and good luggage costs money; but it's well worth it in terms of reliability.

Once, I had occasion to look for a replacement rollaboard while I was on the road; this is not really fun, because when you're on the road and your rollaboard fails, you must buy a replacement. Good or bad, cheap or expensive, you're going to buy something right now; no options.

So I find a nearby luggage store and go there. This is not unlike a high-end audio salon in a sense; they have certain brands and models they carry and they push them.

This luggage store sold some minor high-end stuff, but also a lot of house-brand crap. They were pushing the house-brand stuff. One of the things they were trying to sell me on was the LIFETIME WARRANTY.

Let me tell you about lifetime warranties when you're traveling for a living. They don't mean squat. Why? Because when you live in Denver and you're in Frankfurt Germany and the wheels come off your rollaboard, or the zipper breaks and the bag won't close, you are hosed. There won't be a nearby store where you can exchange the bag for another one at no cost and immediately. No. They want you to SEND the bag to the manufacturer, and they will fix it or replace it and send it back to you. In a couple weeks or months. Yeah, that's going to work, I'll just hang around in Frankfurt, lose my job, and wait for my luggage to show up.

So I tell this to the salesperson and she doesn't get it. "But it has a LIFETIME WARRANTY," she insists. Yeah. Look. Warranty is a promise for some future behavior when your crap breaks. I don't want promises, I want luggage that does not break. GET IT? I'll pay 10 times more for a bag that is so well made that the wheels do not come off, the handle doesn't come off, the zipper doesn't jam. Warranty? I could seriously give a crap. Sell me stuff that is well-made instead. Warranty means F#(@ all to me.

I don't travel for a living now, and my income has sharply curtailed my ability to enjoy the finer things in life; but the point remains, and it applies to everything in life. If you buy on warranty, you are buying on a future promise that may or may not be there. Warranties are nice if they're honored, but don't count on it. If that's the reason you're buying, it's the wrong reason and you've been suckered.

Buy it because it is high quality. Buy it because the price is right. Buy it because you like the way it sounds. It's up to you to be a decent judge of build quality, and to manage your expectations based on how much you pay and how well the gear is made. If you get a warranty and your stuff breaks and they honor the warranty, then yay. But don't buy because of warranty, that's a pig in a poke.

Warranty? Pfft. If they are selling on warranty, what they are saying is that their stuff is crap, but they'll fix it free. Yeah, that's a ringing endorsement.

Sell me stuff that won't break instead.

A bit off topic, but I too travel, and have gone through countless bags. I found the solution in Lifetime warranty bags from Briggs & Riley - they treat luggage damage like professional tool repair/replacement - the same as Snap-on, Craftsmen, Mac, etc... If it breaks, at all, it gets repaired immediately, or replaced. No if, or buts. The bags cost several times what I'd payed for the best cases I'd been using, but they have been totally worth it.
 
Moen ..."buy it for looks, buy it for life" at least that was their sales pitch.

About 5 years ago my kitchen faucet sprayer stopped working. It was installed in 1995. It was determined that it was a faulty diverter valve. I called Moen and just asked for the part as I would install it myself. The part is no longer made so I asked "what about the LIFETIME WARRANTY" ???? I was told I would be sent a 10% off voucher on a new Moen faucet. In my case lifetime means 13 years.
 
A bit off topic, but I too travel, and have gone through countless bags. I found the solution in Lifetime warranty bags from Briggs & Riley - they treat luggage damage like professional tool repair/replacement - the same as Snap-on, Craftsmen, Mac, etc... If it breaks, at all, it gets repaired immediately, or replaced. No if, or buts. The bags cost several times what I'd payed for the best cases I'd been using, but they have been totally worth it.

Doesn't (or didn't) work for me. If I'm in East Bumfark, Egypt when the bag breaks, the warranty is absolutely worthless to me unless they have a LOCAL location that is open during non-business hours (because I work normal business hours, and my customers expected me to be there for them, not out dealing with personal issues).

Briggs & Riley I don't know. I had good luck with Hartmann. Andiamo and Tumi are (or were at that time) also good. Not cheap but worth it.

I don't care about warranty. I care about NOT BREAKING while I'm on the road. Anything else is pure 100% bullchit.
 
Koss will repair a pair of old PRO-4AA headphones but ONLY to replace empty earcups (no fluid). You have to pay to ship them to Milwaukee and pay a fee for return shipping. Better than nothing!!
 
So, it appears that the moral of this thread is that 'lifetime warranty' really is an incomplete phrase.

It is incomplete because it does not define which lifetime that it is warranting:

- The lifetime of the business owners who promised it

- The lifetime of the brand - the Radio Shack example, here.

- The lifetime of the buyer

The latter is typically assumed but isn't always the case.

Cheers,

David
 
Back
Top Bottom