JVC A-X9 -- what parts to salvage?

thamnosma

thamnosma

New Member
A sad story -- I purchased what was claimed to be a "museum quality" JVC A-X9 integrated on ebay a couple weeks ago. Indeed, the piece looks exquisite. Only one problem, the guy who sold it (and runs a speaker company if you can believe it) put a single layer of feeble bubble-wrap around it, threw in some styrofoam peanuts then had UPS finish the "double boxing".

Smashed. Section of face plate ripped off, volume knob pushed deep into the chassis, whatever circuits/boards are directly behind it smashed. Not a blemish on the case, except for this terminal damage. How somebody with audio knowledge could have done this packing job is beyond me. Sent an extra 50 bucks to ensure proper packing too :tears:

UPS is going to pick it up for a "damage inspection". Basically they are taking it back to HQ for a look over and then off to the landfill or whatever happens to destroyed stuff. Hard to blame UPS for this. I've never shipped nor received an audio kit packed so sloppily.

Question -- and I know it's Christmas Eve, but UPS will be here Wed or Thurs.

Is there anything in particular I should grab from the unit that is irreplaceable? I have another A-X9 coming from a reliable source, not in as pristine condition (before the damage) but electronically fine. I just don't want to toss away some part I'll cry about later.

Thanks for any advice.
 
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UPS is guaranteed to deny the claim with that packing job. Make sure they return it to you then file a PayPal claim. Or better yet file the PayPal claim now.
 
Sage advice. In fact, I opened up an ebay/paypal claim asap upon seeing the amp. Glad to know I did the right thing instead of waiting for UPS to deny the guy a refund. Never had to file anything before, so I guess I'll find out how much protection paypal provides. It was sad to see this perfect amp trashed by laziness.:no:

mhedges said:
UPS is guaranteed to deny the claim with that packing job. Make sure they return it to you then file a PayPal claim. Or better yet file the PayPal claim now.
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To the OP- You might be able to convince the UPS agent to let you keep the JVC. Especially if you have photos of the stereo and the original packing.

My case may have been unique, but I had an almost identical situation. When the agent said he needed to take the receiver, I told him I could repair it and it was worth saving. He relented-- and UPS did have photos of the item and original packaging. I was able to keep the receiver. And in what I considered a small miracle, they refunded ALL of the purchase price too! I had only requested a partial refund to allow for repairs. So documentation AND photos are key. I suspect the fact that a UPS counter actually did the packaging also played some role in all of this. It's a shame the equipment is simply dropped off the back of the trucks during shipment/transfer-- but it happens.

Good Luck with your claim. As previous poster suggested-- maybe remove unobtainable items for your new purchase as spares. GoRNR
 
Always take photos of every stage of the unwrapping. Save all the materials. Don't open a case before trying to get satisfaction from the seller. If the guy sees photographic evidence that his packing resulted in a ruined item, and doesn't wish to take a loss on return shipping, he may be easy to work with. Provinding pictures to the seller could well have gotten you a full refund, along with you also being able to keep the carcass.

That's for future reference. Since it's too late in this case for that scenario, take lots of pictures. If you can, carry everything, including the packaging to UPS yourself.

As it stands now, UPS has the money the seller gave them for shipping, the seller has the money you gave him for the item and for shipping, and you have the damaged item. If you give your part to a UPS man to carry away, everyone will have what they originally wanted out of the deal, except you, who will have nothing. That just smells like a potentially bad situation for you.

Whatever you do, don't harvest parts before the situation is resolved. I can just picture the thread the seller would post here: "I sold a JVC amp to this guy and he claimed it was damaged in shipping. He got a refund and I got my amp back and it is smashed up, but some parts are missing. I think he just wanted those parts for free and he smashed a perfectly good amp to cover up the theft."
 
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amp

Oh boy, getting some different advice and experiences on dealing with UPS. One thing preventing the seller claiming I trashed his amp is that I brought it to my tech unopened, as I was going to have him go over it before just powering it up at home. He discovered the amp was destroyed and called me immediately. So there's a third party who is involved.

Maybe I should refrain from taking any parts, I just had a thought that a few critical unobtainium components could be salvaged. I doubt I'll ever get it back as one poster suggested. I need the refund money, not a partial refund.

I can definitely tell you that prior to the damage, this thing was cosmetically pristine. It is so painful to look at. Who turns over a perfect example of an A-X9 to UPS for packing? Seriously.

Lastly, someone suggested I take it directly to UPS. Not sure taking it to the UPS store will get me different results than just letting the UPS driver come to my home and take it. Still goes back to the hub for inspection. I do have ALL the original packing materials.

stereofanboy said:
Always take photos of every stage of the unwrapping. Save all the materials. Don't open a case before trying to get satisfaction from the seller. If the guy sees photographic evidence that his packing resulted in a ruined item, and doesn't wish to take a loss on return shipping, he may be easy to work with. Provinding pictures to the seller could well have gotten you a full refund, along with you also being able to keep the carcass.

That's for future reference. Since it's too late in this case for that scenario, take lots of pictures. If you can, carry everything, including the packaging to UPS yourself.

As it stands now, UPS has the money the seller gave them for shipping, the seller has the money you gave him for the item and for shipping, and you have the damaged item. If you give your part to a UPS man to carry away, everyone will have what they originally wanted out of the deal, except you, who will have nothing. That just smells like a potentially bad situation for you.

Whatever you do, don't harvest parts before the situation is resolved. I can just picture the thread the seller would post here: "I sold a JVC amp to this guy and he claimed it was damaged in shipping. He got a refund and I got my amp back and it is smashed up, but some parts are missing. I think he just wanted those parts for free and he smashed a perfectly good amp to cover up the theft."
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Yeah well pristine or bait and switch?? I'd file a complaint with ebay, too! Somebody dropped it and seller maybe trying a fast buck hoping you won't engage.

Don't touch a thing.. If UPS or seller can't resolve it ask for the unit back and still file the complaint on his report card. He'll reimburse.
 
That's so sad man, im in the uk and i sold a pristine A-x9 to Australia and it got there pristine, you would be surprised what people do not give a monkeys about, then again I did wrapp in 10 layers of bubble placed in a 4 walled box then styrofoam then another box and topped it off with a ply box crate.

Sad to hear about yours, there's not many around now, still not as good as my disaster I purchased of fleabay I got a JVC TOTL cassette deck mint until it was posted to me in just 2 layers of clingfilm?? You heard me, Clingfilm, it was twisted smashed and bent .
 
Damn! I was watching that auction. If I had had the cash, I would have grabbed it! Damn shame. I also saw the other A-X9 auction with the wood cheeks, not sure if that's the other one you bought, but if so, it's the same seller I bought my A-X5 from.

BEFORE you do anything, see what's needed to repair it. There's a very nice A-X9 front panel on fleabay now. There may be parts on it that may work for a repair on yours. Take your time hashing this situation out.

Good luck, Glenn
 
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