Remind me never to buy a Kenwood auto TT again

drummergrl

Well-Known Member
There's just no info out there if something should go wrong with your automatic Kenwood TT. Some threads started here about problems with someone's Kenwood TT don't even get replies. The owner's manual is no help and can't find a service manual.
So I just got a super clean Kenwood KD4100 that was sent by UPS from NY to Maine. The seller who I spoke on the phone with several times and seems like a really nice person and says it was totally functioning when he packed it. He checked to make sure it all worked before sending it. He did a super job with the packing. Double boxed, stuffed with tons of crumpled newspaper, platter and counterweight off, everything taped down securely. But now when you turn on the power and hit play, the elevator lifts the arm, the platter starts spinning just fine, but that's it. To manually use it, you have to 'trick' the auto function because remember the elevator has lifted the arm (the cue lever is already down before you hit play) and won't put the arm down because the arm never moved over to the record. So if you turn the power button off and then right back on (without hitting the play button again) the platter continues to spin, the elevator drops down and I can manually move the arm over and place it on the record. Plays beautifully (has an original Stanton 681EEE cart!) but then no auto return like it's supposed to either. Opened it up and the little arm belt looks snug on the pulley. But nothing engages and happens besides what I've just explained. I'm a real newbie with TT repair, like 0, but if anyone has any info to offer I'd be be very appreciative.
 
Register to hide this ad
I am not an expert when it comes to Kenwood turntables, but I can give you a general thing I do when I first open up a turntable from which I do not know the mechanism.

Does the arm return to the armrest when it hits the end of the record? Or does it just lift and put down the arm at the same location again?

If this is the case, it means the arm moving mechanism has a glitch somewhere and narrows down your problem.

I have a habit to observe the mechanism as it is operated and see what happens. I check for illogical motions. My experience with these problems is that in most cases, they are a result of bad lubrication (both too much or too few) or degraded belts, which is in both cases a repairable issue.

Now, some record players are more popular than other ones, which is in no way a measure for quality. From the ones that get attention, the typical issues are well known and people are able to suggest repairs easily. This is typically the case with for example Pioneers, Duals, Technics and Sonys. Kenwoods, however are not in this category.

So if you manage to pinpoint the issue and repair it, please share it with AK for the next person encountering a similar issue.
 
The first thing I would suggest is to get a copy of the owner's manual, if you don't have one already. You can download one from vinylengine.com for free after registering. Unfortunately they do not have a service manual for it but I would access one from another similar auto TT if you can find one and see what information that can provide. The KD-5033 has a service manual with a trouble shooting section that may help.
 
Last edited:
I have read the service manual and as I stated it doesn't reference anything related to fixing the auto function. I did read through the only service manual of a similar TT that I could find, can't remember which model now, but it was too different to help.
 
Perhaps you can mod it to be semi auto? I've seen some messed up auto tables that wouldn't start but the auto return still worked and after a little work they became semi auto tables.
 
First of all if it was "totally functional" and he did a "super job" when he packed it why doesn't it work anymore. What about sending it back for a refund. Did you really want to buy something that doesn't work when you paid for it? I think it sounds fishy.
 
Well of course I could be wrong. I mean really when we trust people we don't really know when we could be wrong. I just sent a check to a guy here on AK for albums that he's not shipping until he gets that check. That could go wrong but I trust him on an a gut level and its most likely he's honest. Audio Mart (where I found this TT) has a rating / feedback system so anyone being a cheat would get found out soon. I feel after several conversations on the phone that he's telling the truth. He has given me that option to get my money back and return it through the shipper's insurance. I just thought if it worked a few days ago it could be fixed and maybe easily and obviously I wanted this TT or I wouldn't have bought it. I just have no knowledge and skill in this area so I was asking here on AK.
 
Sorry but I would return it. Newspaper offers little shipping protection, and the claim may be denied. Not your problem, let the seller refund and attempt to file a claim.

And so you know, it can happen to any brand of turntable. Next time begin a dialog before you bid, asking the seller how they intend to dismantle and pack it (refer them to the AK packing threads if needed).

Merry Christmas,

Rob
 
Yes, I gave up trying to diagnose it and have told him to file a claim with the shipper. I could get my own refund from PayPal though right?
 
Sorry but I would return it. Newspaper offers little shipping protection, and the claim may be denied. Not your problem, let the seller refund and attempt to file a claim.

And so you know, it can happen to any brand of turntable. Next time begin a dialog before you bid, asking the seller how they intend to dismantle and pack it (refer them to the AK packing threads if needed).

Merry Christmas,

Rob

I know shipping damage can happen to any brand. My point is that there is darn little out there on Kenwood TTs to help repair them.
 
All of PayPal's instructions? Or wait for the claim the seller is filing with UPS to refund me?

File your claim with Paypal, and do follow all their instructions to the letter.

Let your seller collect and keep his claim, if he gets any money.
 
Back
Top Bottom