The New AT & T... ARRRRRGH !!

Sandy G

Sandy G

Retired Member
Have spent most of the morning on hold listening to cheesy elevator music trying to contact an AT&T Customer Service Rep. ANY of them will do, none of them have the foggiest notion of what they're doing, I'm convinced. I have been shuttled back & forth between a Big Business Account Rep & a Small Business Account Rep, as apparently I'm neither one nor the other. First off, we had confusion that I wanted to talk to the "old" AT&T, the long distance one, not the "new" one that gobbled up BellSouth. They ARE the same company now, but not really, since the BellSouth AT&T & the AT&T that does long distance are separate still. Or maybe not, who the feck knows? They apparently can hire enuff yahoos to shuffle you around all morning long, but not enuff to listen to & understand yr problem & fix it. If any of you are AT&T stockholders, I'd advise you to sell it immediately, as this company would be better run if Larry, Moe, & Curley were running it...-Unca Sandy
 
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I know since AT&T took over Bellsouth, my DSL has gone to Hell. Called them several times and still no help. They act as though they can't hear the static in my line.
Fixen to threat'n them with switching to Road runner.
 
After spending 33 years with a real telephone company the current collection of wannabees is frustrating, maybe we should have Taco Bell take over.
 
It's 2007 and they still have telegraph as part of their name. I don't think they are trying.
 
jimfet said:
I know since AT&T took over Bellsouth, my DSL has gone to Hell. Called them several times and still no help. They act as though they can't hear the static in my line.
Fixen to threat'n them with switching to Road runner.
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I'm convinced that all telephone customer service reps are trained in hell.:D I get the distinct feeling they are trained to be able to laugh histerically internally, while they are saying "thank you for calling (fill in the blank)". Then after being completely useless, there is the heartfelt " is there anything else that we can do for you today?":puke:
 
You should NOT have to spend 25 minutes on hold, only to be switched to ANOTHER 25 minute hold after talking for 30 seconds to a CSR who Can't Help...
 
Well, FINALLY found a CSR who could help...We were on the "Let's Hose 'Em, Good" plan, we were paying an average of $1.19 per minute. Just by asking, the guy gave me the "All-in-one" plan, at a more reasonable .07 per minute. I guess it was worth puttin' up w/the interminable wait & cheesy music, after all...
 
Y'all laugh, but that happened in Sneedville a few years ago...Sneedville is this little town about an hour from here where it's still 1960. Seriously. There is NO federal hiways going thru there, they only got cable TV about 10 years ago..They wanted to put a Taco Bell there, the city fathers said no, they already had ONE phone company already, they didn't see any need for 2...They wanted to put up a statue commemorating their War Dead, they couldn't afford a new American statue, so they got a used Italian one...In front of their courthouse, there's this Paisano standing there, complete w/Carcano rifle & luxuriant handlebar moustache..w/this "What-in-the-Hell-am-I-doing-HERE ?!?" look on his face... THAT part is true.
 
Celt said:
They swallowed up Southwestern Bell and it went downhill from there.
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Actually, SBC bought ATT but retained the name because it was more globally known.

I feel for ya Sandy and I work for them. It's not any better being an employee. I am sorry for your poor customer service.
 
We used to have AT&T DSL.

After regular outages, we now use Comcast.

Still not as fast as my university line, though. Consistent 1.25 MB/s in both directions... it's a beautiful thing. :smoke:
 
Mrs. H's late dad was an AT&T executive (and a Telephone Pioneer)... we stuck with them for a long time, but there's no "AT&T" as we knew it remaining. We've got an "everything for one price" plan with Verizon now which seems pretty good. And, FWIW, so far my experience with Verizon (and Verizon Wireless) customer service/support is surprisingly positive.
 
Celt said:
They must have kept the AT&T asshats on. CS hasn't been the same since.
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I've been with the 'telephone company' for 20 years now. I started out with Michigan Bell Communications (at that time was owned by Ameritech and was considered a subsidiary but was later changed to just Ameritech) which was purchased by Southwestern Bell who later changed simply to SBC. SBC purchased AT&T but retained the named and also purchased Bell South for good measure. The AT&T divestiture that broke up the company in 1984 is quickly collasping upon itself. It's a clusterfuck. Sorry for the language.

So, I can understand everyone's customer service frustrations.
 
I know where your coming from I have AT&T/Yahoo DSL it's been getting slower and now I've got pop us from yahoo and banner ads that bypass their blocker because they put them there. But my other choice is Time Warner and they can't even keep my cable tv working right. My DSL maybe slowing down but it always works and it's still faster than my neighbors RoadRunner.
 
I hope that Federal judge who ordered The Fone Company broken up back in '84 wakes up screaming at night.. "If it ain't broke, don't fix it !" oughta be the first thing they teach you in business, law, or medical schools...
 
That Federal Judge was trying to end a monopoly and open the door to fair competition and pricing. This apparantly was something consumers were quite bitchy about back then. (haha...sound familiar) Anyway, that was the beginning of the seven baby Bells.

The cable companies of today have replaced the AT&T of old and local consumers (I for one) can only hope for more competition as they have cornered the market and jacked up prices beyond reproach.
 
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