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Harman Kardon HK3480 sound drops/cuts

Holene

New Member
Hi audiophiles (and others)!

I have a HK3480 stereo receiver paired with a couple of Qln Artech 8 frontspeakers that has been working as a charm for almost 14 years. A trend that ended this fall. The sound suddenly disappeared, though switching the receiver on and off by unplugging it completely from the wall socket revived it. The receiver played for several more hours, then the sound cut again. Over the course of a week or so, the time to cut was reduced to a mere second. Also, the sound can be brought back for a moment by switching channels – i.e. from CD to Vid1 and back to CD – though it drops out again pretty quick. The longer the receiver is unplugged from the wall socket, the longer it plays before sound cut.

I tried resetting the receiver multiple times. There's no "Protection mode" message or similar.

I had the receiver to a repair shop, and he was not able to reproduce the problem – the receiver played for two days straight without overheating or anything. We discussed the possibility that is might be a high difference in voltage between the devices I connect to the receiver. When I took it back home I just plugged in the absolute essentials (power, speakers and a phono-to-mini jack), and I measured the voltage difference between the RCA connectors on the receiver and my grid ground. Nothing to talk about, just a couple of mV's. It played flawlessly for a couple of months.

Now, the sound dropout is back. I'm using an optical cable from my TV via a DAC, to the phono CD in, little voltage difference, I'm measuring unstable 0–100 mV's in difference. I have not tried to connect other speakers to the receiver as I don't have any...

I'm going bonkers. Has anyone experienced something similar?
 
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Is the TV forced to output PCM?

Have you tried a difference source, not connected to the TV/DAC setup?

If you disconnect the TV/DAC and try FM, then what?

Or, try a different source into the same inputs normally used for the TV/DAC, what happens?
 
Hi, I've had cold solder joint issues with these and one had a bad volume pot. You really have to check all joints, even the power transistors, for cracks and movement. Otherwise these receivers are pretty decent.

Good luck,

Mark K.
 
Thanks for your reply :-)

Is the TV forced to output PCM?
The settings on the TV is to use optical output, yes. This has not been changed.

Have you tried a difference source, not connected to the TV/DAC setup?
Yeah, this also happens with my LP record player...

If you disconnect the TV/DAC and try FM, then what?

Nothing happens. No sound :-(

Or, try a different source into the same inputs normally used for the TV/DAC, what happens?

I tried attaching a jack-phono cable from my phone to the CD input. Same happens as in initial description – the sound is back for a brief moment since I killed the power to the receiver, but disappears after maybe a tenth of a second. This applies for all signal inputs, it appears to be something with the output, not the input...
 
Hi, I've had cold solder joint issues with these and one had a bad volume pot. You really have to check all joints, even the power transistors, for cracks and movement. Otherwise these receivers are pretty decent.

Good luck,

Mark K.
Thanks for the reply! :-) The volume potentiometer for the HK3480 failing is a known issue, and I've had it replaced by the repair shop. They also said that they gave the receiver a proper cleaning so it should last for several more years. It's after this fix that the issues has appeared, so maybe it's a good start to take a proper look at those joints. I'll take a look and report back.
 
This is how the soldering of the new volume potentiometer looks. This morning the receiver played for a good hour before shutting down – it had been disconnected from the grid with an external switch all night. Also now, after being disconnected all day it has been playing for about an hour. Expecting it to give up any time soon.

What I really don't understand is this moody behaviour – not working during the summer, working at the repair workshop, working at my place again for a couple of months, and now jumping between working/non-working depending on how long I disconnect it from the grid.

W. T. F. :-(
 
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