Has anyone had problems ordering from VPI?

[the architect]

I'm not sure if this is the correct forum for this but here it goes..

I had requested a quote for a few parts. They responded lightning fast with the total cost plus shipping. I sent payment on the 18th of September. A week goes by...

I send an e-mail requesting an status update. No response. A few more days go by... I send another e-mail POLITELY asking what is going on with the order. Still NO RESPONSE.

Has anyone had this kind of problem with VPI? I'm going to give them a call tomorrow but I am kind of at a loss as to why they are ignoring my order.

 

[WntrMute2]

Try addressing your e-mail directly to Mike. That seems to work for me. They sometimes close down unexpectedly (to us) for shows, inventory, vacations etc. Frustrating I know but we are dealing with the manufacturer. It took my 3 months to get belts for my TNT that I wanted to have as spares. Before I got to the padded envelope, my dogs had ripped it open and tore all 3 sets of belts into shreds. I'm embarrassed to call Mike.

 

[jleon92f]

If you go on Facebook you will notice that a lot of their staff are down with a bug. Mat himself is sick too.

John.

 

[Fisherdude]

If you go on Facebook you will notice that a lot of their staff are down with a bug. Mat himself is sick too.

John.

They've been eating food from the back of the break room fridge again. uke: