In looking over the schematics for the C45 I can see part of the reason for the high repair bills on that item. It has 5 channels, is balanced and unbalanced and also has a tuner option all wrapped in digital controls. That plus the sexy digital display all add to the complexity. In McIntosh's defense, they have given the customers exactly what they asked for.
Rich,
Couldn't agree more, one of the reasons I have stayed with my very low tech stereo systems is reliability, MTTR and future parts availability.
On my Mac system, I use an Emotiva XDA-1 pre amp with all of the digital interfaces to front end the C-32 which is also connected to my MR-78, and 2205. For all practice purposes, the XDA-1 is disposable, and in a few years newer processors, and firmware will have made it obsolete.
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Martin,
While I have a lot of experience in the electronics industry, I was the product management and marketing guy. So when it can't be fixed with a hammer and a pair of pliers, I usually have to send it out.
In my area, I auditioned 4 different repair shops with varying results. For repairs I settled on the shop that stands behind their work. A lot of my gear will need complete rebuilds, and for that work I will probably be using a shop that is out in the country about 75 miles from my house, they too are capable and have a lower labor rate. They also do complete restorations. They literally have stacks of vintage gear in their lobby and front desk that is brought in for updating. 3 or 4 shops have refused to consider complete recaps, I suspect they only have one tech and need to turn a lot of repairs around quickly, so back into spec and that is it.
As to reliability, I think my gear has been great. It was all in good working order when I dropped it off at the Mac factory for a service ( like a spa day for the girls ) this was the first service the gear ever had.
For reasons I'll skip over; the gear sat in the boxes for 6-7 years. So when I got it all hooked up and running again the 2205 wanted a little more love to get it working properly, about $270 of love.
My EE friend who designs chips always reminds me to keep the gear charged up since the caps don't like to sit empty.
If you don't use it, you lose it??