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Service on Amps from China?

Sitka

Active Member
I'm considering buying a new integrated tube amp from one of the Chinese manufacturing sources. There are several 300b types that look interesting. But my nagging concern is what if the unit needs service? How good is customer service and how is warranty work covered? I live in a remote location and no local technical help is available.
If you have any experience with these issues with China suppliers, please comment.
 
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I'm considering buying a new integrated tube amp from one of the Chinese manufacturing sources. There are several 300b types that look interesting. But my nagging concern is what if the unit needs service? How good is customer service and how is warranty work covered? I live in a remote location and no local technical help is available.
If you have any experience with these issues with China suppliers, please comment.
I can only say that I've had my Yaqin MS-300C for 11 years and have had absolutely no problems with it. Sorry I don't have an answer as far as having warranty work done.

Mike
 
My general approach would be that there will be no such thing as warranty work on such a piece. If you buy a ChiFi tube amp from a retailer like Amazon, you will be protected short term so that if the amp arrives and doesn't work as hoped you can return it. If you buy from a China HiFi site or Aliexpress or the like, you may be lucky and have a seller who responds and assists if/when the need arises, but the safe bet would be that they would only be responsive if the unit arrives DOA (hopefully).

I've bought two Chinese tube amps, one a little 8w EL34 SE unit from Amazon that proved trouble free, and which I really liked, and more recently a 6L6 unit from another AKer. This unit was made by a very small Chinese outfit and is no longer made. When I sent an email to that company asking about a manual and schematic for this unit I received no response. I just have to accept that if I need repair work I'll be on my own.

If you are not technically inclined, and especially if you live in a rural area, I'd be sure to buy a unit from a seller like Amazon that would allow for an easy return if there are issues out of the box. If you then keep the item and have trouble five years from now, in my opinion you'll be on your own.
 
I'm considering buying a new integrated tube amp from one of the Chinese manufacturing sources. There are several 300b types that look interesting. But my nagging concern is what if the unit needs service? How good is customer service and how is warranty work covered? I live in a remote location and no local technical help is available.
If you have any experience with these issues with China suppliers, please comment.

I've had my Yaqin MC-84L for 5 years with zero issues and it it is really well built. I expect it to outlive most of my solid state stuff. I assumed when I bought it there would be no support beyond the initial purchase return window, but haven't needed any. Tube failures you can handle yourself (swapping tubes to isolate). If repair is needed, they are very very simple, so any quality tech should be able to service them (if you can find any tech that is). Schematics are available for my Yaqin model, not sure about other models. If you buy a good brand like Yaqin, and search the model to make sure there are no issues known issues associated with that individual model, it should be pretty fairly trouble free based upon my experience and on posts from others I've seen on forums.
 
my first experience with tube gear, purchased new from Musical Paradise, had a failure while under warranty (MP-2P). The tech help from MP was super good! Garry diagnosed the problem - bad transformer - sent me a replacement right away, walked me through the replacement procedure and took care of the problem.

Not sure if a China vendor would have the same level of customer care. Thats my worry.
 
I'm considering buying a new integrated tube amp from one of the Chinese manufacturing sources. There are several 300b types that look interesting. But my nagging concern is what if the unit needs service? How good is customer service and how is warranty work covered? I live in a remote location and no local technical help is available.
If you have any experience with these issues with China suppliers, please comment.
The best thing you can do as a consumer is to demand complete schematics and service instructions as a condition to buy.
 
Like most things I suspect its going to depend on who made it and where you bought it from. China is a pretty big place, and you get everything from poorly engineered crap to stuff thats actually respectable and the prices and support range accordingly. If you aren't buying from someone thats been around for a while and who has a real presence at least online, don't expect much.
 
My good friend bought an Amp from China, just to try, with a guarantee of hassle free return. I think he bought on Amazon.

The amplifier was a joke.
It was a single ended 300b claiming 8 watts. I put it on my test bench and couldn't get 2 watts out of it. Frequency response was better on the dummy load but on my friends Klipsch speakers it had no bass at all. We all laughed pretty good at it, and still laugh when Jeremy tells the story. He sent it back.

My pal already has 3 sets of flagship speakers, several great power amps, from scott, Eico, McIntosh (tube and solid state) so he has a great basis for comparison. It was really bad. It got sent back hassle free, which is how I recommend people test out Chifi.

Buy it with free returns.
Test it next to a real, known performer.
Have a good belly laugh with your friends. I'm dead serious on this one! You're easy to fool alone, get a few friends over, pass out beers and you'll get the truth.
And finally:
Save the box.
Cheers
 
My good friend bought an Amp from China, just to try, with a guarantee of hassle free return. I think he bought on Amazon.

The amplifier was a joke.
It was a single ended 300b claiming 8 watts. I put it on my test bench and couldn't get 2 watts out of it. Frequency response was better on the dummy load but on my friends Klipsch speakers it had no bass at all. We all laughed pretty good at it, and still laugh when Jeremy tells the story. He sent it back.

My pal already has 3 sets of flagship speakers, several great power amps, from scott, Eico, McIntosh (tube and solid state) so he has a great basis for comparison. It was really bad. It got sent back hassle free, which is how I recommend people test out Chifi.

Buy it with free returns.
Test it next to a real, known performer.
Have a good belly laugh with your friends. I'm dead serious on this one! You're easy to fool alone, get a few friends over, pass out beers and you'll get the truth.
And finally:
Save the box.
Cheers
What was the brand? Model number?

Mike
 
if I remember correctly it was a model A50. Don't remember the "brand" but it had single ended 300b and vu meters.
Yaquin maybe. Lol.
There's a thread on the experience somewhere in the archives here on audiokarma.
It was good for a laugh.

Edit: I found the thread.

 
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No... It's probably the BoyuuRange REISONG A50 MKIII 300B HiFi Intergrated Tube Amplifier. Stephe of Skunkie Design Electronics on YouTube did a number of reviews of this amp and came to the same conclusion. The amp was a piece of junk.

On a side note I am an owner of two supposedly decent Chinese amplifiers, a Willsenton R8 and a Muzishare X7. Both are similar designed push-pull amps. The Willsenton uses KT88/EL34 and 6SL7/6SN7 tubes while the Muzishare uses KT88 and 12AX7/12AU7 tubes.

The Willsenton looks a lot sexier and is a tad larger than the Muzishare. According to Stephe the Willsenton has some design issues, primarily the choke and filter caps are too small and need to be upgraded. The bias board needs some resistors added to prevent tubes from red-plating if the bias pots go bad. She also upgraded the coupling caps to improve the sound and redesigned the grounding to make the amp quieter. It only has a center bias meter on the amp. Biasing the amp is easy but a bit awkward. She also noted that the resistors used in the amp seem to be of poor quality with the ceramic insulation chipping on some parts. .She did several videos on how to upgrade the Willsenton to improve the quality and sound. A couple of niggling issues. The audio inputs are too "hot". When listening to music, the volume control never goes past 10 o'clock otherwise the sound gets too loud. I have 88dB efficient speakers, if you use even more efficient speakers, the volume control range becomes an issue as it jumps quite a bit in sound with the slightest adjustment. Also the remote is sluggish, any adjustments makes a big change in sound as it increments a lot. The Willsenton is highly rated on YouTube by several audio reviewers.

The Muzishare is a more functional design, a bit smaller and a couple pounds lighter (both are over 50 lbs). Stephe reported that the filter caps on this amp is also undersized (same as the Willsenton, using 450V and recommends using 550V caps). The unit has two VU meters that double as bias meters and are easier to adjust than the Willsenton. While the parts inside are similar to the Willsenton, they do not show any "defective" components. She also did several videos on the X7 but she remarked that the mods she did was only to increase reliability as the sound was perfectly fine as the coupling caps were of much better quality and the grounding was better than the Willsenton's. The volume control is more linear and the remote allows finer adjustments. The 12AX7/12AU7 tubes used in the X7 allows a greater selection than the R8's 6SL7/6SN7, but the 12AU7/12AX7 tubes are notably more expensive if you are looking at vintage tubes. New 12AX7/12AU7 tubes are also a bit more expensive than new 6SN7/6SL7 tubes. Although the X7 is designed to only use KT88/6550 tubes, it can be used with EL34 type tubes if you reduce the bias to 30mA (from the KT88 40mA). Muzishare does not condone the use of EL34 type tubes in the X7. Use EL34s at your own risk. I am not responsible for any issues using EL34 tubes. All I can say is that I have been using EL34s on the Muzishare with no problems with the adjusted bias setting.

IMHO, the Muzishare has a slight advantage in sound over the Willsenton. It has a bit more detail and clarity but the differences are subtle. Imaging and depth is about the same. Even after all of Stephe's mods she said the Muzishare still sounded better and I tend to agree. She also complained about the Willsenton's remote and input sensitivity. I did some of Stephe's mods and kinda screwed up the R8. I have to take it in to have it checked out as all I get is a loud hum on the right channel. Stephe noted that at least both amps met their rated power output, unlike most other Chinese amps she has tested.

Regarding tubes, the selection of new 6SL7/6SN7 tubes are limited to Linlai, Psvane, Tung-Sol and Electro-Harmonix. The 12AX7/12AU7 selection offers JJ, Gold Lion, Tung-Sol, Mullard, Psvane, Telefunken, Svetlana, Electro-Harmonix and Apos Ray, a much broader selection. Also note that the bulk of the non-Chinese 12AX7/12AU7 tubes are all made by New Sensor in Russia. The New Sensor tubes look quite similar in construction but usually the more expensive tubes sound better, it's all about the symbiotic relationship between amp design and tube selection.

Generally, vintage tubes are more reliable and have longer life than new tubes but can be noisy because of age. People buy vintage tubes because they usually sound better than new tubes. Remember vintage tubes are 50-70 years old. There is no way to determine how much life is left on a used old tube and vintage unused (New old stock or NOS) is only as good as the seller's word. New power tubes generally last about 600-2,000 hours while vintage power tubes can last about 2,000-4,000 hours. Vintage pre-amp tubes can last up to 10,000 hours while newer ones about half that. But there is no way to tell how long a tube has been used so the remaining life span is unknown, the tube can last years or die tomorrow.

Hope this helps and provided some info
 
t can be used with EL34 type tubes if you reduce the bias to 30mA (from the KT88 40mA).

something else you might want to have a peek at is what, if anything, is connected to pin 1. On a KT88, its he base shell so it might be empty or going to ground. On an EL34 this is G3, and it needs a jumper over to pin 8 to work like it should. They will work with an open G3 but the curves get slightly weird. If its going to ground and its fixed bias that should be fine, it really just shouldn't be open.
 
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