If it's a clunky thuddy sound inside I still think part of the crossover has come loose.
At this point since the crossovers are working ok and the noise only occurs when the speaker is moved, I wouldn't worry about it. Yes, it's a good idea to open it up and secure the crossover assembly, but it can wait until you feel comfortable doing so.This is probably the situation. The sender had packed in original B&W boxes and I don't think he is at fault at all. He claims the speakers were sound when sent.
So:
1. The speakers sound fine.
2. I don't think I want to return them.
3. It is a clunk thuddy sound inside, so I have a crossover that needs to be re-attached....probably.
4. I am willing to open them up, but I am a newbie at repairs. I was proud to put a new woofer and tweeter in my PT PC-80's recently. I would rather have a pro handle this great speaker. How much will this cost in San Francisco?
Yes, it's a good idea to open it up and secure the crossover assembly, but it can wait until you feel comfortable doing so.