Thank you for all of your replies. I have passed a lot of this information on to the seller. She has made a claim with insurance company, but like many of you have said, it will probably be denied. The seller seems nice and wants to make things right on my end. I feel like I purchased it at decent price $1700, considering what these go for. She usually sales plates and dolls on eBay. A few years ago, her brother gave her the receiver and she decided that she didn't need it anymore, so she sold it on eBay like she does her other stuff. She thought that she had wrapped and packaged it well enough to make the trip. I believe that she just didn't take into account the size and weight of this thing and brutality of UPS and their package handling. She wants me to give her a total for the repair and she will send me the money through PayPal. The glass ($40 on eBay), the knob ($25 on eBay) seems easy to get, the 50hz bass potentiometer (have not found $80 - $100??), the faceplate (don't know if or when available $150-$200??). Not really sure what to tell her, due to the unknowns. I don't want to take advantage of her, I just want to be able to repair it. I may able to straighten the face plate, yeah it will have some nicks and scares, but it doesn't look to bad after I cleaned it up. Any help with getting these parts would be appreciated.