To me, 'layman' is not an insult. It only describes someone with perhaps an interest, usually an interest that lasts as long as getting their item fixed, but who isn't an expert and/or doesn't do it for a living.In my experience, calling people laymen without giving them the benefit to experience, or learn something, will keep them in that spot you call, 'laymen'.
People learning new skills is good thing. Folks like Tom and myself won't be around forever. However, someone with very little to no experience can make problems much, much worse by being given bad advice, or even misinterpreting good advice.