I saw Mark today. IMO he has improved substantially.
We were both frustrated trying to install the USB TV tuner, new hub and reestablish contact via the Virgin 3G device. We didn't get very far with the TV tuner and Windows Media Player interface. After at least 40 minutes of install time, it did not seem to capture any over the air stations. All of this went on with slow internet, and waiting for a Windows update to install (close to 30 minutes). As Mark pointed out, this is just a fraction of his daily frustration. Turns out, the Virgin 3G device doesn't work with the new hub but that will give Mark a vexing problem to figure out. Eliminating the hub got him back on line but I don't know about TV reception.
I could only stay for a couple of hours but I was encouraged that, IMO, Mark is back.
Please keep your notes and wishes coming.