• The move to the new server is done. There are some software and database maintenance updates in process. This has us passing the hat around to help out. We appreciate any donations. Seriously, even a dollar helps. The payment page may be found here - https://www.audiokarma.org/support.html

Mouser shipping price glitch/account hold craziness

I have been having similar problems with Mouser. Call them is what you need to do. I have to call them the day after placing an order to get my order released from credit review to shipping.

I got caught up in a scam buying some OPT's on Ebay and they were shipped by Mouser. Did not give it much thought at the time. Come to find out the Ebay seller was selling them 1/2 price paying for them with a probably stolen credit card and having them shipped to me then disputing the order getting the money back on the card. I called them explaining what had happen and my order was then released from credit review and was told I would not be red flagged again. It appears I am still being red flagged. This is after they found out it was not me or my credit card that was used for the purchase of the OPT's. They need to be more careful when someone placing an order using a different shipping address from the purchaser's one.

I did nothing wrong buying what I thought was OPT's from a seller on Ebay who I thought had bought them and no longer had a use for them.
 
wdecho said:
Do not know. Have not bought anything on credit in over 20 or 30 years.
Click to expand...
I have an Experian credit score service — ever since someone at the Post Office stole my Tax Return forms.

They changed my home address and filed for an IRS refund. Then they applied for 5 credit cards and ran up a $20K bill in one night of online spending over a weekend. They bought from all over the world. So, it was hard to get any information from the retailers.

I had to file a report with the IRS, the Social Security Administration, credit card companies, the FBI, and the local police. Nothing came of it. Other than they think the guys may have operated out of Miami (the IRS refund was sent to a warehouse in Miami).

Experian, my banks, and credit card services (I only have two now) keep track of any sudden, large online purchases — as I know my SSN, birthdate, address, and other bits of credit data are prolly all over the Net now. Ain't nothing I can do about that. :(
 
Last edited:
A follow up: I got a VERY apologetic call late this afternoon from their customer care team. She sounded pissed at the way I was treated and said this was 100% their fault. But it did take a lot of time and effort on my end to finally get someone there to understand the problem.
 
StepheK said:
A follow up: I got a VERY apologetic call late this afternoon from their customer care team. She sounded pissed at the way I was treated and said this was 100% their fault. But it did take a lot of time and effort on my end to finally get someone there to understand the problem.
Click to expand...
I hope your future purchases are not treated the way mine are now. One should not have to call the next day to get ones order released from credit review if they have done nothing wrong. They being scared of an order being a scam with serious delays in shipping will eventually hurt their business. I am considering using other suppliers now after using Mouser exclusively for over a decade.
 
StepheK said:
A follow up: I got a VERY apologetic call late this afternoon from their customer care team. She sounded pissed at the way I was treated and said this was 100% their fault. But it did take a lot of time and effort on my end to finally get someone there to understand the problem.
Click to expand...
Will you continue to use Mouser?
 
You must log in or register to reply here.
Back
Top Bottom