KentTeffeteller
Gimpus Stereophilus!
McIntosh warranties are not transferable to protect the original owner from misrepresentation. Their language, not mine.
Non-Transferable Warranty - A cop-out?
- Thread starter HamDog
- Start date
I think you hit the nail on the head with the following: "Every manufacturer has to set a reserve in their financial statements for potential future warranty expenses. This policy helps them lower that reserve and show more profit."
Autos include transferable warranties because of the negative feedback they would receive in the market. I would guess stereo equipment mfgs don't think they suffer much from not offering transferable warranties.
Autos include transferable warranties because of the negative feedback they would receive in the market. I would guess stereo equipment mfgs don't think they suffer much from not offering transferable warranties.
LazySounds
Active Member
I really think that a warranty should run for a specific length of time from the original purchase.
If you show up with a dated valid receipt, and the item is still within the warranty period, the warranty should be honoured.
Regardless of whether you are the original purchaser or the third owner having bought it off eBay.
However this is not the case.
It would appear that so long as the "non-transferability" is in the fine print, it's all legal.
Having said all that, I have never really had any trouble making a warranty claim when I have had the receipt, even on a second hand set of headphones.
If you show up with a dated valid receipt, and the item is still within the warranty period, the warranty should be honoured.
Regardless of whether you are the original purchaser or the third owner having bought it off eBay.
However this is not the case.
It would appear that so long as the "non-transferability" is in the fine print, it's all legal.
Having said all that, I have never really had any trouble making a warranty claim when I have had the receipt, even on a second hand set of headphones.
noobtard
Active Member
The bottom line comes to whether a company is willing to stand behind their product. In a free market people who buy something, own it, and as such should be able to do as they please with it including selling it again, whether because they no longer want it or even to turn a profit. That is free trade. As such the same people should decide which companies deserve their business and a warranty is part of the product. If its a bad product, talk with your money.
HamDog
AudioGuy
Actually, ATI does offer a full transferable 7 year warranty. My McIntosh was purchased used, long after the warranty period had expired. I love my Gallo speakers, even though the warranty doesn't transfer. My post is a rant that I think it's a cop-out that some manufacturers don't allow the transfer of warranty with an invoice showing the original purchase came from an authorized dealer. Doesn't mean I won't buy something that I really like due to it not having the transferable warranty! Just thought if we all showed enough support, maybe manufacturers would take notice!
I am absolutely floored at the negative responses. I seriously don't understand why many here don't wish the same. What's your reason for not supporting this? Don't you think that Krell, Bryston, and ATI are doing the right thing by standing behind their product to subsequent owners as long as they can prove it was originally purchased from an authorized dealer?
Cuz this is a hobby to achieve the best sound possible
I can certainly like a manufacturers product even though I don't like their warranty support. And most of the equipment I purchase are used and beyond their warranty period anyways. And I'm just wondering how that protects the original owner's interest! It seems to be protecting their own financials and interest!
Up here in Canada I bought the original 4024 Mach 1's and Radio Shack offered a "Lifetime" Guarantee,bought 2 sets actually.
Now R/S has departed from our lands many moons ago so how would I be able to use that Guarantee?
I no longer have them but if I did and something was wrong how would I avail of any repairs under their R/S Lifetime Guarantee....What is a Lifetime anyways?
Now R/S has departed from our lands many moons ago so how would I be able to use that Guarantee?
I no longer have them but if I did and something was wrong how would I avail of any repairs under their R/S Lifetime Guarantee....What is a Lifetime anyways?
sheltie dave
Addicted Member
Bouxy, we have a similar situation with the Radio Shack lifetimes tubes here in the States. RS no longer carries tubes, but the guarantee now means they will replace exhausted tubes one for one with new Sovtec tubes if manufactured. The same would hold true for your vanished Mach Ones if you got them to an appropriate US RS dealer. They would fix them once.
HamDog, ATI does have a transferable 7 year warranty, but it also has the worst new purchase warranty I have ever seen. What's up with a 3 month warranty? Did you purchase the 7 year transferable?
"Warranty
90 DAY LIMITED WARRANTY TERMS AND CONDITIONS
(7-Year Optional Extended Warranty)
This ATI product is warranted against defects in materials and workmanship for 90 days from the date of purchase by the original owner. The date of purchase shall be established by the original owner presenting to the ATI Customer Service Facility the original owner’s purchase receipt or sales slip showing from whom the product was purchased, the date of purchase and the purchase price of the unit. In the event that proof of purchase cannot be established as stated in the preceding sentence, the warranty period shall commence on the date of manufacture, provided the serial number on the unit has not been altered in any manner. During the warranty period, ATI will repair, or at its option, replace at no charge, components that prove to be defective provided the product is returned in accordance with the shipping instructions that are contained in the unit. The unit is to be sent PREPAID in the original carton and packing along with a detailed description of the problem to ATI in the event it needs factory servicing. ATI will return it prepaid to you upon completion of the service.
OPTIONAL EXTENDED WARRANTY PROGRAM
The standard 90 Day Limited Warranty will be extended to a 7 Year Limited Warranty if the following conditions are met:
The ATI product is purchased from an authorized ATI reseller.
Customer completes the registration card.
Customer returns the completed registration card AND copy of original bill of sale to ATI within 14 days of purchase.
ATI will send confirmation of extended warranty when all conditions are met.
This extended warranty is transferable to subsequent purchasers as long as all Optional Extended Warranty conditions are met.
*** We at InterActive Home Systems, are an authorized Amplifier Technologies, Inc. dealer and thus our clients will receive the full 7 year ATI factory warranty.
TRANSFERABILITY
The above warranties are transferable to subsequent owners as long as all the conditions are met under the Optional Extended Warranty Program. The warranty is not transferable if the unit(s) was originally purchased from an unauthorized seller.
The above warranties do not apply if the product has been damaged by accident or misuse or as a result of modification by other than the ATI factory service facility.
ATI shall not be held liable for incidental or consequential damages of any kind arising from the sale or use of its products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THERE ARE NO WARRANTIES GIVEN BY ATI THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL IMPLIED WARRANTIES OF FITNESS FOR PURPOSE SOLD, MERCHANTABILITY, DESCRIPTION, QUALITY PRODUCTIVENESS OR ANY OTHER MATTERS ARE LIMITED TO THE TERM OF THE EXPRESS WARRANTIES HEREIN STATED. Some states do not allow limitations on how long an implied warranty may last, so the above limitation may not apply to you."
HamDog, ATI does have a transferable 7 year warranty, but it also has the worst new purchase warranty I have ever seen. What's up with a 3 month warranty? Did you purchase the 7 year transferable?
"Warranty
90 DAY LIMITED WARRANTY TERMS AND CONDITIONS
(7-Year Optional Extended Warranty)
This ATI product is warranted against defects in materials and workmanship for 90 days from the date of purchase by the original owner. The date of purchase shall be established by the original owner presenting to the ATI Customer Service Facility the original owner’s purchase receipt or sales slip showing from whom the product was purchased, the date of purchase and the purchase price of the unit. In the event that proof of purchase cannot be established as stated in the preceding sentence, the warranty period shall commence on the date of manufacture, provided the serial number on the unit has not been altered in any manner. During the warranty period, ATI will repair, or at its option, replace at no charge, components that prove to be defective provided the product is returned in accordance with the shipping instructions that are contained in the unit. The unit is to be sent PREPAID in the original carton and packing along with a detailed description of the problem to ATI in the event it needs factory servicing. ATI will return it prepaid to you upon completion of the service.
OPTIONAL EXTENDED WARRANTY PROGRAM
The standard 90 Day Limited Warranty will be extended to a 7 Year Limited Warranty if the following conditions are met:
The ATI product is purchased from an authorized ATI reseller.
Customer completes the registration card.
Customer returns the completed registration card AND copy of original bill of sale to ATI within 14 days of purchase.
ATI will send confirmation of extended warranty when all conditions are met.
This extended warranty is transferable to subsequent purchasers as long as all Optional Extended Warranty conditions are met.
*** We at InterActive Home Systems, are an authorized Amplifier Technologies, Inc. dealer and thus our clients will receive the full 7 year ATI factory warranty.
TRANSFERABILITY
The above warranties are transferable to subsequent owners as long as all the conditions are met under the Optional Extended Warranty Program. The warranty is not transferable if the unit(s) was originally purchased from an unauthorized seller.
The above warranties do not apply if the product has been damaged by accident or misuse or as a result of modification by other than the ATI factory service facility.
ATI shall not be held liable for incidental or consequential damages of any kind arising from the sale or use of its products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THERE ARE NO WARRANTIES GIVEN BY ATI THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL IMPLIED WARRANTIES OF FITNESS FOR PURPOSE SOLD, MERCHANTABILITY, DESCRIPTION, QUALITY PRODUCTIVENESS OR ANY OTHER MATTERS ARE LIMITED TO THE TERM OF THE EXPRESS WARRANTIES HEREIN STATED. Some states do not allow limitations on how long an implied warranty may last, so the above limitation may not apply to you."
HamDog
AudioGuy
There is nothing to purchase! All they're saying is that to get the 7 year transferable warranty, you have to mail in your registration card and proof of purchase (receipt) from an authorized dealer within 90 days of purchase. There is no money involved.
And the warranty is valid for the first 90 days even if you didn't buy it from an authorized dealer!!! It just requires a receipt showing a new purchase from any dealer. And if you don't have a receipt, they use the manufacturing date.
Also, if you purchase your ATI product directly from their online store, you don't need to register as you're already in their system. The beautiful thing is they offer the exact same warranty on their refurbished products!!!
An LED light (on the power switch) acted up on my amp (started flickering). It was easy to replace as you just have to remove the front face plate with 4 screws to access it. I didn't want to lug a 100 lbs amp back to ATI, so I called them. They sent me a new power switch in the mail for free using priority mail! No need to take it in if you know what you're doing and want to replace it yourself. Most other manufacturers will require you to take in your unit for any issues if it's under warranty. Shipping big and heavy units is a royal pain!
ATI really stands behind their products. I am 100% satisfied with their customer service. It's truly one of the best in the industry.