Can you read schematics?
If so, I would look for the voltage across the two coil terminals of the relay, to see if voltage is always present from when the amplifier is turned on.
If it is - it could be that the protect circuit is doing its job. Is there a "protect" indicator on the front of this amplifier?
I would then measure DC offset levels at the amplifier output terminals of the relay.
If your DC offset is OK, then I would look next at a fault with the protect circuit itself. This is usually pretty easy to diagnose - it could just be a capacitor or the relay transisitor