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Terry Dewick, Knoxville, Tn.

HiFiGuy528 said:
I'm eyeing the minty C28 he has listed on his site.
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Terry is web savvy and is the webmaster for *mcintoshaudio.com*. Tom Manley Isn't web savvy. He does not even have an answering machine for his land line phone. You don't hear much about Tom, but he and Terry are *mcintoshadio.com*. Tom handles sales and is the detail guy. He does a great job. Terry tests the equipment, brings it up to specs if necessary, and then the specs are published on your invoice.

I pay a premium for McIntosh gear but it is worth every extra penny knowing that Tom and Terry are there. If I ever live in the NE again then Audio Classics would be my choice. I doubt that will happen. NW Arkansas is an undiscovered paradise.
 
wgrr said:
I talked to Tom Manly today and he told me Terry was going to put up a post asking people to stop sending gear for awhile. He said he was 47 days out and has run out of room to put the boxes. That is a tough position to be in; in this economy.:D
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I hope I get in under the wire.My C-28 is on the Fedex truck,two days away from Knoxville :tears:
 
Sandy G said:
Yeah, but a craftsman of Terry's caliber never really has to worry about finding work; It finds HIM. I'm part of the problem, I go down there to pick up something, only gonna stay a minute, & then an HOUR later, I finally drag myself out...Terry's such a nice guy & SO interesting, you DON'T want to leave...We won't even go into drooling over the Woody or some of the exotic gear down there...
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One of the "problems" with being a consultant or expert in a specific field is that you cannot replicate yourself easily if you want to expand the business or even sell the business and retire. The business IS you.
 
For the first time I am having to tell people not to ship, I have run out of room in the front hall and now am spilling over into the dining room, 40+ boxes that are all sizes up to MHT100, MHT200, MC2300, and a MC2500. I love doing the updates and repairs, but I try to limit myself to 1 a day, this way I can give each my all.
 
Guess I better stop waiting to get this MC225 in or hurry up and get it ready so when shipping starts up again I can get it in the que
 
One thing I've learned about specialists is that the good ones are _always_ booked and busy. Stand in line even if it isn't moving right this minute......the ones that can take you right away, well, there's likely a reason why.

This applies beyond our audio gear, too. It can apply to any good construction sub-contractor, body shop, furniture restorer, etc.

Terry, good on you for focusing on quality vs quantity, too!

Cheers,

David
 
Well, this brings up a good question for a lot of us: who else should we use?

Aside from Terry, the other primary recommendation is AudioClassics. I've utilized Terry and appreciate his work. I would have no issues sending something to AC either based on the amount of praise here for them and their presence on these boards.

BUT, I think it's time that we start developing other leads and suggestions for specialists, too. Certainly there's a network of other qualified shops, right?
 
There's the Audio Doctor on the bottom of the site here.

Since I've been here, I've never heard him mentioned.
 
There are many of use with much more in the field experience that are not particularly interested in developing business that is outside our region or what was our territory, and besides you do not seem to put out much of a welcome mat for those of us who literaly have decades in the business.
 
Another reason I use Terry is LOCATION...He is approx 75 miles from my door...I can toss whatever Valuable Piece of Plunder I have in my wife's Touareg & haul it down there to him, & then pick it up a month or 2 later... The Volkswagen dealer we bought her car from is right off the same exit as Terry's place is, we take it there for service usually once every 6 weeks/2 months, & there's also a Fresh Market in the vicinity she ADORES, so we just make a day of it. And I don't have to worry about my stuff suffering the Tender Mercies of Upuss, Fedupex, or US Mule...
 
dewickt said:
For the first time I am having to tell people not to ship, I have run out of room in the front hall and now am spilling over into the dining room, 40+ boxes that are all sizes up to MHT100, MHT200, MC2300, and a MC2500. I love doing the updates and repairs, but I try to limit myself to 1 a day, this way I can give each my all.
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Sorry Terry! I sent an amp to you last week.
 
I sent a box too.... but it only had a mouse in it. Something for Hitler.

In case you get a smelly box.... well.... never mind.

:scratch2:
 
c_dk said:
There are many of use with much more in the field experience that are not particularly interested in developing business that is outside our region or what was our territory, and besides you do not seem to put out much of a welcome mat for those of us who literaly have decades in the business.
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Well, if you are referring to me, I think you're wrong. I AM putting out a welcome mat. I am trying to find other people to service my equipment. I don't care where you are. In Houston, there aren't any repair options that I know of so shipping is a necessary part of the game if I want service.

I don't know anything about you other than your handle, c_dk. What do you do and where do you do it?

If you are a repair specialist, technician or whatever, I would like to know.

Maybe you've said it in the past, but you should repeat it every now and then so we ALL know.
 
I for one agree that it is pretty disturbing that my current options for full service are limited to 2 locations East of the Mississippi!

I will firmly recommend Audio Classics here though, since many of you rely on Terry and he will be backed up for awhile. Audio Classics is an A+ operation with great service and sales. I have had work done on my precious Marantz 10B and not only did it come out great, Richard Moddafferi did the work. He is the famed inventor/engineer behind the MR77 and MR78 and does most of the tuner work at AC. I will also be sending my MR77 for him to realign and freshen up.

It's hard to question the quality of service when an orginal Mcintosh engineer is involved. Audio Classics is a hop, skip and a jump from the Mcintosh plant in Binghamton NY, which isn't off the beaten path as far as shipping items is concerned. And both are synonymous with high quality :thmbsp:
 
jchouston said:
Well, if you are referring to me, I think you're wrong. I AM putting out a welcome mat. I am trying to find other people to service my equipment. I don't care where you are. In Houston, there aren't any repair options that I know of so shipping is a necessary part of the game if I want service.

I don't know anything about you other than your handle, c_dk. What do you do and where do you do it?

If you are a repair specialist, technician or whatever, I would like to know.

Maybe you've said it in the past, but you should repeat it every now and then so we ALL know.
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Not refering to anyone in particular...but as someone who has made his living on the other side of the cash register I do not want to step into a situation that might make people think that there is a profit motive in posting here.

I find it stimulating to post here and it keeps me on my toes, to try to share that which I have learned over the last 35 years, and also because I also learn new old tricks from others who post here.

I do find it strange that so few others from the industry do actually post.
 
I do think that the few industry folks who post are pretty good about not 'crossing the line' to sell in their posts. That includes Ryan at Audio Classics.

The "known good" techs I've used that are on this board are EchoWars in KC burbs, dr*audio in Cleveland burbs, Punker X (for tuners) in Flint, MI and Terry. Have also read good things about Avionic, out in the corn-fields of IA, who specializes in vintage Yamaha but would likely work on McIntosh if ask. Terry is the nearest so least expensive to ship to in these days of horrible shipping costs. All, like Terry, have long wait times and are professional technicians and not former sales people who have no formal training or not worked "on the bench". EchoWars and Terry do the work full-time and none have the overhead of a bricks & mortar store-front, so their costs are reasonable. I've only been to one bricks & mortar store in the past 20 years that was any good. Staffed by former Russian military techs/engineers. I'll pay to ship and wait the needed time for our "known-good" techs.
 
Well, I had three things boxed up...but...

This is a crazy time for gear at Terry's - so I should ask him if I can come up from SoCal and do a documentary on him. 'Thirty Days With Terry' and every day a new piece of gear. Maybe I could sell at least 40 copies to people here since their gear will be showcased in my feature film...
 
CountD said:
Well, I had three things boxed up...but...

This is a crazy time for gear at Terry's - so I should ask him if I can come up from SoCal and do a documentary on him. 'Thirty Days With Terry' and every day a new piece of gear. Maybe I could sell at least 40 copies to people here since their gear will be showcased in my feature film...
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Instead of mastering an apprentice Terry could make instructional DIY repair videos!
 
chef free said:
Instead of mastering an apprentice Terry could make instructional DIY repair videos!
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Actually I have thought of this a few times, but it would entail getting Terry's permission and me moving to Knoxville for at least one month or so. Thing is, they would sell. At least make a repair book for all the models.
 
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