Was your tech able to determine if the cue shaft is gummed up as empirelvr mentioned a while back or is it able to be moved manually? Coincidentally, I recently adjusted the height of the cue arm on my 698 and after I did that, the cueing stopped working. I was concerned that I may have broken something but after fiddling with it a little, I found that by setting it in the down position and applying a slight downward pressure, the cuing became unstuck and returned to normal operation. Even the user instructions mentions that the cueing can stick in the up position:
"Note: The speed of the cueing may be adjusted by rotating the control located under the right front of the turntable. This control may also prove helpful if the cueing seems to stick slightly in the cue up position."
I believe that turning up the cueing speed setting increases the voltage applied to the lift coil which may help unstick the cueing.
If there doesn't appear to be a mechanical issue, I'd check the voltage between TP4 and TP2 in the up and down position. In the up position, the voltage should be 4 VDC minimum and in the down position, the voltage should be 1 VDC maximum. So while your tech may have measured voltage at the coil assembly, it's also essential that a low voltage is provided by the driver transistor (Q4) at TP4 with the cueing in the down positon in order to activate the coil which pulls down the cue lift arm. If the voltage doesn't go low in the down position, it may suggest that Q4 is defective. Otherwise, the lift coil may be open.