So far I've had pretty good luck with PE. A missed item once, that's about it. Unfortunately it seems the days of "the customer is always right" has gone by the wayside, with customer service right behind. Most business seem to have an attitude that you are lucky they are even talking to you.
One bright exception seems to be Digikey. They are always polite and offer excellent customer service on even the tiniest order. My last order had 3 watt 1 ohm resistor, somehow the dot between 1 and 0 got dropped, or I didnt give it to them, and I got a 10. They were all apologetic and getting ready to issue a refund on a 51 cent resistor! I didnt want that, just to order the 1 ohm version and 2 221k 1/4 watt resistors I had left off the order. A total of 1.53, to be sent in a padded envelope first class mail. i was treated the same way when I placed the original large order as I was with this small one. I apologized for wasting their time, and I was assured that this is far from the smallest order people have made! Refreshing to say the least.
Russellc