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Another Sad Story

Discussion in 'Packing & Shipping' started by gort69, Dec 3, 2018.

  1. gort69

    gort69 AK Subscriber Subscriber

    Messages:
    1,118
    Location:
    Vancouver, WA
    Kenwood KA-5750. Pretty scarce amp - first I've seen for sale in a few years of looking.

    Poorly packed by ebay seller. The ad clearly stated no returns - use buyer protection.

    Should I go straight to ebay? What likely outcome could I expect? Thanks for any advice.

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  2. Mr.Jim

    Mr.Jim President of nothing Subscriber

    Messages:
    583
    Location:
    Summerville, South Carolina
    No returns, BS, this is a seller caused issue. Contact the seller ASAP and if you do not get relief, then ebay.
     
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  3. Djcoolray

    Djcoolray Addicted Member

    Messages:
    6,482
    Location:
    A rocks throw from JBLM !!!!
    I would say only buy equipment that has the original packaging and box.....
     
  4. hjames

    hjames beware of folks offering Cakes Staff Member Moderator Subscriber

    Messages:
    12,334
    Location:
    VA near DC
    How do you know it wasn't shipped pre-bashed in.
    I had a yamaha receiver I got once from some woman who swore her post office approved her packing method (basically some foam peanuts and brown paper) and the receiver had broken knobs, bent shafts and similar damage.
    I think she bought it, got a bashed receiver, posted THEIR images in her ad, then packed it badly, hoping it would be bashed up further and the buyer (me) would just accept it.

    She claimed it was up to me to get reimbursed by the Post Office. Nope!
    Since the Post Office does NOT approve packing materials or methods, I took it to Ebay, did my complaint, and shipped it back for HER to get the refund for damage.
    Ebay issued ME the refund ... I suggest you do the same.

    Its a shame, but why should you pay or suffer for the seller's bad packing?
     
  5. chip18sw

    chip18sw Active Member

    Messages:
    306
    Location:
    Dayton NV
    Aww, crap!!!! That is "clearly" incompetent packing at it 's finest! My first guest would be newspaper or pop corn???

    Hopefully you did get the insurance ... because if you read between the "seller's lines," he is saying ... "yeah, I'am a fool and I have no idea how to pack this thing??????"
     
  6. gort69

    gort69 AK Subscriber Subscriber

    Messages:
    1,118
    Location:
    Vancouver, WA
    The ad is still up under KA-5750 in "sold listings". I'd post a link but I think it's taboo (especially when responding to a moderator! :0 ) This damage was definitely not there in the ad....

    Wrapped in a couple layers of small bubble wrap in a wimpy box with bubble wrap padding above and beneath, nothing add'l on the sides.

    I'd really like to keep it as I can fix it (minus the faceplate damage) and ideally would like a partial refund, but not sure how to go about it. I have contacted the seller and explained the damage and attached the above photos - have not heard back yet.
     

     

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  7. danomar

    danomar AK Subscriber Subscriber

    Messages:
    192
    Location:
    Atlanta, GA USA
    Contact the seller first and try to work it out. PayPal and eBay like it when you try to sort things out first.

    I ran into the same issue (bent expensive bits on a preamp due to poor packaging) and the seller refused to do anything because he listed it as "no returns" in the auction—which, by the way, means nothing. It is not valid on eBay. I gave the seller two weeks of back-and-forth and then filed a claim. Within two days, I had a full refund, a prepaid return label, and thanks from PayPal for being one of the "good users" because I tried to settle things on my own.
     
  8. ETLS

    ETLS metacarpophalangealcranium Subscriber

    Messages:
    15,171
    Location:
    Texas
    If the SNAD fits
     
  9. Dave1384

    Dave1384 Stuck in the 70's

    Messages:
    3,445
    Location:
    Suburban Philadelphia
    Beautiful piece. In the original listing.
    Salvation Army huh? They're not gonna pack that right. But they say"you're covered by ebay buyer protection" . There is your out.
     
  10. vintageboy

    vintageboy Chicago HiFi Subscriber

    Messages:
    21,389
    Location:
    NW Chicago IL
    We've all been there.
    Go through ebay, item damaged or not as described.
     
  11. THD

    THD New Member

    Messages:
    26
    Thats impossible, really? On vintage stuff?Almost nobody has the box, surely you are joking. That is just an example of Piss poor packing.
     
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  12. gort69

    gort69 AK Subscriber Subscriber

    Messages:
    1,118
    Location:
    Vancouver, WA
    Yeah - the faceplate would have been perfect. Makes me feel like I'm taking money back from the poor....

    I'll ask the seller to refund me $80 - if he says no then I have to decide to keep it or ship it back with ebay's ok.

    I assume ebay wouldn't issue a partial refund if it gets to that point?
     
  13. kaplang

    kaplang Works for me ! Subscriber

    Use ebay not as described for a return and tell EBay you want the seller to be responsible for shipping both ways. A phone call to their suppprt might be best and ask for a case number if you do.
     
  14. hjames

    hjames beware of folks offering Cakes Staff Member Moderator Subscriber

    Messages:
    12,334
    Location:
    VA near DC
    Why eat ANYTHING, ship it back for full refund including shipping!
     
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  15. Ohighway

    Ohighway Wannabe Minimalist Subscriber

    Sorry for your loss. It always hurts when shit is packed poorly and gets damaged. Doubly so when it's a near impossible to find item.....
     
    gort69 likes this.
  16. gort69

    gort69 AK Subscriber Subscriber

    Messages:
    1,118
    Location:
    Vancouver, WA
    And that's the real pisser - these rarely show up. I have a huge weakness for the Kenwood Audio Club PX variants.

    The seller was very responsive and apologetic. I asked for and received a $100 refund which I believe is fair. Thanks to all for the help and advice.
     
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  17. THD

    THD New Member

    Messages:
    26
    Right, I like the unusual stuff, that's why I bought a working 8011, just needed some TLC & a 120v usa power cord & a new power switch, the 220 European voltage was hard on it apparently. Also why I anodize faceplates....wink.
     
  18. gort69

    gort69 AK Subscriber Subscriber

    Messages:
    1,118
    Location:
    Vancouver, WA
    I've had that done on a couple.basket cases

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  19. SoCal Sam

    SoCal Sam Lunatic Member

    Messages:
    18,842
    No returns means nothing. You can return anything within a certain time limit. In this case, the guy packed poorly (assumed) which contributed to shipping damage. Open a return case and include pictures of damage.
     

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