I had the same problem and I grounded the phono amp and the power amp without success, but when I put my hand under the plinth and touched the nut on the base of the arm everything went quiet, I connected a ground wire to the arm mounting nut and its perfect now.
I was excited to see this advice, but I don't think I'm quite following. Underneath the plinth, under the tonearm, there is nothing metal to ground to. The cables come out and there's a bit of a sleeve, but I don't see what I would use as a ground. Touching around down there with both my fingers and a wire doesn't change anything.
Can you clarify, please?
Found the info
http://www.aqvox.de/REGA_250_300_Tonearm-mod-humm-free-remove-signal-groundrega_mod.html
Also another thing to try that is easier is to GND the motor to the Tonearm GND.
Athanasios
This makes sense and (I think) is within my abilities, but I'm hesitant to perform a modification to a new, under warranty turntable. Rega does ground their tonearms, they just have their own way of doing it and in my case it either didn't work or the noise is coming from somewhere else.
I'm going to try a few other things before I think this direction and will talk with the dealer as well. It's possible that I should try a different unit or take it and the used Rega stage in and test there to see if it happens in their shop and if so, whether it happens regardless of which stage is used.
The 2nd hand stage is a variable that I don't think we can entirely ignore in this process. I think I'm going to take Creek up on their offer to send me an internal stage for $100USD and change. It's worth a try and I think I'm always going to wonder if the difference in audio is worth the expense and extra box. The extra box, extra power supply, and extra leads are each additional points of failure. If it dramatically improves the audio, then I suppose it's worth it since that's the point of hifi equipment, but if not, I'd prefer to simplify and it would actually enable me to recoup some of my investment. Had the Creek amp had the card installed when I auditioned it I would have either bought it because I was happy with the phono stage or opted for a different IA. I think point, I'm kind of attached to it and don't mind an external stage as long as everything is working and sounding as it should, but simplifying would be better, all things equal.