After power up, allow 5 or so seconds for transients to settle then D419 anode should be +1.2Vdc (Q431, Q432 Vbe). D419 cathode should be about 4.7 + 1.2V = +5.9V (depending on the actual zener voltage(4.7, 4.6, 4.5,,,)
There will be slight drift (xxmV?) with mains but supply is regulated (Q902,3,4, D...), the volt drop across the zener should be roughly constant at about 4.7V.
Previous posts indicate abnormal zener behaviour.
With a 500mW item a 4.7V zener can handle 106mA, plenty for this circuit, R419 would cripple the cathode voltage for any slight increase in current.
Suggest focus on D419, if possible replace with another 500mW item.
If you have a dbt then dbt power up and if possible monitor D419 anode to GND and cathode to GND (2xmultimeter). Wanting to see stable cathode voltage at about 5.9V allow xxmV drift, anode voltage +1.2V expected.
If cathode voltage is less than 4.5V than anode should be near zero, maybe xxxmV leakage???
If cathode voltage is low and unstable then need to look elsewhere...